Onitsuka Tiger is one of the oldest shoe companies in Japan, tracing its history back to the formation of Onitsuka Co Ltd in 1949 when 32-year-old former military officer Kihachiro Onitsuka started his company with the hopes of raising postwar youth se...
Onitsuka Tiger (onitsukatiger.com) has 221 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Showing 181 reviews with 1 star · Clear filters
Ka W.
Really disappointing and frustrating experience. My return was delivered on 10 April and I still have not received my refund. I keep getting generic replies, even after sending proof of delivery multiple times. It feels like nobody is actually trying to help. I definitely won’t order again.
Raja
The most worse customer service ever re lived shoes and the suede is so week 2 hrs wearing a part of it went bald complained they said it was natural suede wear down taking them to court now
LJBoss
Onitsuka Tiger (German customer service ) not helpful at all. A return package got stuck at a UPS station and has not moved in 13 days. Onitsuka customer service responded a couple of times with no actual help offered and they are not investigating this. I give up and take the loss of the amount already paid.
Flavia
Pior atendimento de todas as lojas do Japão.
Lukasz W.
Can't even buy them. Card rejected twice, klarna doesnt work, credit card doesn't work. Reading others reviews it seems like the luck was on my side as these people can't even run a website or app to process payments. On top of that almost always the trainer you will want will be out of stock or no normal sizes available.
Onno H.
Prachtige schoenen maar de afhandeling van een klacht laat enorm te wensen over. Er was een productiefout en de afhandeling daarvan duurde meer dan twee maanden. Nadat ik ze eindelijk mocht retourneren heb ik na twee weken mijn geld nog niet retour. Voor zo’n groot en gerenommeerd merk mag men toch betere service verwachten.
Karen S.
There is no customer service to contact. I received my shoes on March 26th & was told on April 7th that the return window had closed. I recall a 30 day window to return. Nice shoes but only buy on Amazon where you can exchange for a different size.
Joan P.
The sizes were completely off, I ordered a pair of 66s size 11 which I am in pretty much every shoe I own. But that's no problem my low review is not for that, is for the fact that I HAVE TO pay almost 40 bucks, 38.50 to be exact to return a shoe that didn't fit me. Terrible experience.