Onitsuka TigerReviews of onitsukatiger.com

Women beware - These are sized for men. They don’t convert well to women’s sizes. And if purchasing from them directly, you will pay $15 for shipping to the US and then $40 in shipping to return!!! They won’t reimburse you for shipping or do an exchange so you’ll be out $55 for shoes that don’t fit. My 16 year old daughter had asked for these for her birthday but I can’t risk buying her the next size down. Oh, and they do no not respond to messages sent from the “contact us” page of their website.

The shoes were way too big even though I ordered the correct size. It is virtually impossible to exchange them since the website only gives you the option to return. I ended up having to pay $40 in DHL shipping fees to return them They were a gift

First, the shoes we bought for my daughter started tearing at the heel after a very short time. We bought them in Milan. When we contacted the store, they asked for the POS receipt, which we no longer had. However, we did have the Global Blue document prepared by the store itself, but they refused to accept it for an exchange or refund. Then, one month ago, we bought another pair of shoes for my husband in Japan. He wore them only three times, and the sides and front of the shoes already started coming apart. We took them to the store with the receipt we had, but they still refused to replace the product because the shoes had been worn. I have never seen a company in my life with such poor product quality and such disregard for customer satisfaction. We are still exchanging messages with two different stores, and they continue refusing to provide any solution. Their policy seems to be exhausting customers with unreasonable excuses until they give up.

Très mauvaise expérience, colis perdu pendant de longues semaines; enfin arrivé suite à des innombrables emails envoyés au service client. Les chaussures trop petites dons j'aimerais faire un retour mais le système ne l'accepte pas. Je me prépare à passer des heures supplémentaires à essayer de résoudre ce problème.

Worst course.pany onisuka ever they on you face tell you there is no problem with your trainers when they arrived with suede peeling off and looks as a hole in trainers paid £150 for a loud of rubbish do not buy very bad cheaply made bought the Tokuten trainers biggest mistake ever avoid then these are cheaply manufactured 3rd grade quality. Order no. OT-GB00541790

Betrug/scam!!! Betrug!!! Ich habe dort ein T-Shirt bestellt und kurz darauf eine E-Mail erhalten, dass meine Bestellung ohne irgendeine Begründung storniert wurde. Also habe ich das T-Shirt erneut bestellt. Plötzlich kamen dann zwei T-Shirts an, die ich natürlich beide bezahlt hatte. Als ich eines zurückschicken wollte, funktionierte die Retoure nicht. Deshalb habe ich es auf eigene Kosten privat zurückgeschickt – für 20 € Versandkosten. Monate später habe ich immer noch kein Geld zurückbekommen! Nach mehrfachem telefonischem Kontakt mit dem Kundenservice wurde mir sogar bestätigt, dass das T-Shirt angekommen ist. Trotzdem passiert nichts. Man bekommt nur ständig gesagt: „Sie haben recht, wir geben es weiter.“ Mehr passiert aber nicht. Man wird nur hingehalten und mit anderen Worten verarscht. Finger weg von dieser Marke und diesem Service!!! Betrüger!!!!

wrong trainers sent, slow customer service and difficult to get refund. Very expensive trainers, poor customer service that offer no resolution to their own mistakes.

One of the worst transactions ever done in my life. I've received a wrong pair of shoes. Customer service incompetance was visible from the first interaction, slow, unhelpful, 3 weeks later still haven't cleared this situation. I've returned the order and they only processed a single pair instead of 2. To the management if you're wondering why your revenue is weak, look no further. Absurd for a Japanese company. Never ordering anything else.