Onitsuka TigerReviews of onitsukatiger.com

I would absolutely stay away from this company. This is a shame as the original Onitsuka Tiger sneakers were iconic, high quality and meticulously crafted. There is no human to call, the website is horribly confusing for someone in the US. I muddled my way through an online order of three sneakers, only to receive one clearly defective pair, and the others were too large even though I ordered the identical cm from previous orders. So here is a company that penalizes you a crazy costly return postage for incorrect sizing, even though you order the same size! The emails went back & forth and they tried to explain it away (ever so politely yet no doubt insincerely) that perhaps I misunderstood the distinction between men, women & unisex. That’s a lot of nonsense, I went by centimeter. To that they responded that different shoe styles can have the same centimeter yet be different sizes. Well for the Lord’s sake, if my feet are in the US, and your sneakers vary wildly even with identical sizing, how on earth can I reasonably fit myself correctly? Order 3 sizes and then be faced with a monstrous return postage? This is corrupt. Stay away at all costs. ☠️

Habe zwei Paar Schuhe bestellt, auf dem Lieferschein sind auch zwei Paar Schuhe aufgeführt, aber geliefert wurde nur ein Paar Schuhe. (Anhand der Grösse des Kartons war auch direkt ersichtlich, dass dort keine zwei Paar hineinpassen.) Warte bereits seit vier Monaten entweder auf das zweite Paar oder die Rückerstattung. Ist in der Logistikabteilung in "Prüfung"...

I made 2 orders on the website, from the USA. I had to return both orders because the shoes were too small. I am shocked at how misleading the website is. All items are in English and in US$ dollars, and yet i have to return them to japan and pay $70 shipping for each shoe. So i have to pay $70 return shipping fee for a shoe that retails at $190. I have never EVER experienced just a scam of shipping fee. I made 2 orders, one for 1 shoe and the other for 2 shoes. I now have to pay $70 return shipping for one order and a fee of $140 return shipping for the other. Can you imagine!! How is anyone supposed to notice that the oder is coming from Japan and that this website has no service in the USA????? The order confirmation emails were in $ and showed a shipping cost (to the client) of $15! and then SURPRISE , i have to return them for a shipping cost of $70 for each shoes! what a scam. And their customer service is awful! i wish i had read the reviews here. Never again tiger shoes!

SCAM ARTISTS rather than online shop. After 3 weeks of non sense gong around the circle providing fake and made up tracking number for order that has never been shipped and countless follow ups and PayPal engagement was able to get my money back. They are such a disgrace to online business community the way they handle orders (rather actually not handling the orders at all)

Very poor service from Onitsuka. Precarious sizing. Open a ticket because right heel is slipping out. Being thanked for patience. Returning responses between 24 to 72 hours. They did not approve or agree my claim. So now i have to pay return. They won't provide a return label that I will end up paying for anyways. Then also come and say I am out of the return window at the conclusion of the ticket.by when we were in communication this whole time never said you can wait for the outcome of the ticket but you will miss the return window or close the ticket and return them before the ticket closes. Not CooL

I ordered sandal shoes never received them. The item was lost. I emailed twice no response. There is no phone number to call and no way to communicate with delivery company.

Wirklich fatal wie mit Retouren umgegangen wird in diesem Laden!!! Ich habe meine Schuhe mit deren Retourenlabel vor 2,5 Monaten zurückgeschickt und trotz mehrfacher Emails kein Geld zurückbekommen. Jetzt solle Ich mich Gedulden, da die Schuld ja nicht bei denen liege, aber ja wohl auch nicht an mir, wenn Ich alles wie vorhergesehen zurückgebe. Wirklich schlechter Laden

**Very disappointing experience and definitely not the level of service customers should expect from this brand. There is no human response to mails