Onitsuka TigerReviews of onitsukatiger.com

Passive aggressive customer service. Make sure you record all calls as they’ll very pleasantly promise you the world and repeatedly stress how keen they are to resolve any issue but then literally do nothing about it or outright lie and then later email to say something different. Our calls are recorded so we are taking action against them. However if you haven’t got a call recording facility, submit a Data Access Subject Request to them and they have to give you all notes and recordings they have by law within 30 days. They may claim not to have a recording but that can also be independently investigated. I don’t believe they are sinister as such. I think they are just simply useless as have no clue what to do 😂 As a side note, there are many complaints about overseas call centre staff being poor quality. Well if you want proof that a UK based call centre with English as first language operators can be as bad as it gets, call Onitsuka Tiger or ASICS customer services 😂

I would like to give this company 0 stars. I see lots of reviews complaining about a 3 week wait. I have been waiting months! I got an email when I ordered saying: "Please find summary of your order below: Descriptor in the bank statement will appear as THEGOODWAYS and might be different from website you bought from Order Date: 08 Aug 2023" It is now April 2024. No shoes. So why are these shoes not being sent from or charged from the company I ordered them from? Was that a scam that Onitsuka Tiger should be aware of? Or is Onitsuka Tiger legitimately using this company? What is going on here? As an interesting aside, my credit card was frauded later in August 2023. I'm not saying it was "THEGOODWAYS" who was responsible. I really have no idea who was responsible. I'm just taking this opportunity to vent about having to cancel my card days before heading off to the UK. Back to my sneakers .... I'll never order from this company again, nor will I buy them in a brick or mortar store because I am so mad about being ripped off.

I have never in my life experienced such bad customer service. They have taken a lot of money off me, haven't sent my trainers and do not follow up or make sure i've even recieved them. I'm having to chase them up. Its been 3 weeks now, im out of pocket and have no trainers. Not sure why this is allowed to go on, im clearly not the only person this has happened to. Surely this is theft?? I just want my money back now, lets see how long this takes!!

Terrible service. After 3 weeks my trainers still hadn’t arrived. I called the company and they said they had been returned by the courier 2 weeks ago as there was a problem with the address. They had the correct address. They said they would refund me. They made no attempt to contact me 2 weeks to update or refund me. They have offered me 10% off but I would be hesitant to use them again given this experience and the other reviews I have read on here. The customer service team were helpful but given everything outlined above I can’t recommend them.

Do not order. Clueless company, clueless team. Very poor service - they ignored most emails. Package lost 3 weeks - they had an ‘investigation’s with UPS. Basically told to go away. No way to escalate an issue, no head office, no retail manager, no MD. STAY AWAY

J'ai fait un achat sur internet et ensuite j'ai reçu un mail m'informant que je viole le règlement, et qu'ils se réservent le droit de ne pas me donner plus d'information. Pourquoi donc je "viole votre règlement" ?! Quand je serai remboursé ? Aucun respect pour vos clients. Aucun professionnalisme. Dommage pour une marque japonaise. Marque à fuir.

Beware very poor customer service,My order had delivery issues - took longer than quoted and then was delivered to the wrong address. The customer service did not follow up or respond to requests to do so. I realised reading the reviews that I am far from alone in this.

Didn’t deliver on time - missed Christmas present. Terrible customer service. 9-5 mon-fri only.