Onitsuka TigerReviews of onitsukatiger.com

I’m really disappointed with my recent experience. I needed to return a pair of shoes I ordered online, but they didn’t provide a return shipping label. When I tried to generate one through their return form, it said the return window had expired – just one day after my shoes were delivered! This is completely unreasonable and feels like a deliberate attempt to make returns difficult. I contacted customer service, but they were unhelpful. I expected better and will not be shopping here again.

Koop hier absoluut geen schoenen.. Ze worden niet opgestuurd. Ik wacht al bijna 2 weken. Op de site staat 3 dagen. Niemand weet waar ze zijn. Volgens dhl zouden ze afgeleverd zijn in Duitsland. Onitsuka Tiger klantenservice behandelt je als een klein kind die maar moet wachten of een lang verloren product formulier moet invullen. Je geld krijg je pas terug als zij t terecht vinden. Echt waardeloos en dit kan nooit op zich zelf staan. Het is gewoon een slechte afhandeling van A tot Z. 190 euro armer en nog steeds geen schoenen. Ik raad dit bedrijf absoluut NIET aan.

Regarding the EU online shop, it sells worn out shoes as they were new at the price of new stock. That's inconceivable. Who checks the returned items? They really can't be resold at full price in those conditions. As other people said before me, shoes are nice but the seller has awful policies.

Always been a fan of this shoe but latest service was terrible. Delayed delivery twice resulting in me missing them before leaving the country. Expensive lesson. When you order they send from Germany, not UK….. expect long delays. I won’t buy them again

Bought the Mexico 66 Mid Runners. Got here pretty quickly. No problems there. 4th July: Shoe was too big and had some damage around the ankle and heel so I wanted to return it. UK website but shoes come from Germany. This is never stated on the site. 30th July: Still waiting. I have no idea if they have it. No response whatsoever. I did get a non-EU charge from UPS though so that's great. More money out, no money in. Surely the CEO knows how terrible their company is, right? Their customer service couldn't understand a simple question of "My local delivery company is having huge delays due to X. Do I still have time to return my order?" CS: "I'm sorry, I don't understand the question." Kihachiro Onitsuka must be rolling in his grave. It's genuinely sad. Will update WHEN I get a refund. Update: Apparently my return is "lost" despite the UPS tracking saying that the return was delivered a MONTH ago. So either they're lying to me, the shoes have been stolen or they've simply been forgotten which I refuse to believe since the tracking says that they were delivered to the exact same place as the return address. Very interesting.

Worst customer service I’ve ever encountered. Didn’t deliver what I ordered, ignored requests to return my money. Ignored my formal complaint. Had to take them to court to get my money back. Asked repeatedly for an explanation - ignored that too.

Shoes don’t fit (46 foot, shoes definitely not made to that standard). I’m trying to return, I was responsible for paying return shipping. Shoes cost $250 with tax, $400 to return from Canada with most carriers. I am now keeping a pair of shoes that do not fit. Poor customer service, poor product. Would not recommend

They are crooks don't take out anything over a thousand dollars or youll get hit with big 20% fee that has to be paid upfront. Sounds like scam, there is no warning when you transfer about tbe charge. They want me to pay up front that's, $12233. I don't have to pay them. They said my money is in withdrawl mode and they can't change it. Scam. I ask to deposit ba k in my wallet. They can't do that either so it's floating out in crypto world