Onitsuka TigerReviews of onitsukatiger.com

It seems a lot of people are having the same issue as me. Only 4 days after receiving my order I am unable to generate a returns label as I’ve missed the window for returns? 3 working days later! The Onitsuka Tiger team and Global-e team are not responding to my customer service requests to get this issue sorted, meaning, I’ve been scammed out of $285.

You are at risk if you order online. I tried to submit a return request same day I received the shoes. The return portal says I already passed the return window. Then I tried to contact customer support but with no response. Update on Oct 25, 2024 I received a response from customer support on 20th of October asking me to send them a photo of the item number, model and size!!! Which already clear in my order. I sent them the requested photos on the next day. After that I never heard back from them. I will keep updating my review and experience with them. Update on November 6. I created another ticket on November 1st, then I received a reply from customer service asking me to send photos again which I did. Then again no more response from them. The keep ignoring my message. Now, I really care about the money, it is about respect. BWT, their sizes are a bit different from other brands. So be careful ordering online. I will keep sharing my experience here. And still NEVER AGAIN based on the experience so far.

I’m extremely disappointed with the $33 I had to pay to return two pairs I bought online that were too small. I'm not even sure if it's legal to charge customers for returns in Australia. I will NEVER purchase anything from this shop again

Od ponad dwóch tygodni (18 dni) onitsukatiger.com blokuje mój zwrot nie przysyłając mi naklejki do zwrotu. Zwrot jest poprawnie zgłoszony już w dniu odebrania zamówienia ale ale bez naklejki nie mogę odesłać. Trudno uwierzyć ale marka Onitsuka Tiger w Polsce posiada stronę, która oszukuje klientów uniemożliwiając im zwrot, który gwarantuje ich regulamin i polskie prawo. Przestrzegam przed tą stroną. Nie spodziewałam się, że zostanę tak potraktowana przez dobrze znaną markę jaką jest Onitsuka Tiger. JS.

Order from any other website but this! Horrible customer service, i cant return my order. Comfy shoes though

Ordered from the UK website. Order confirmed & then received an email saying it had been cancelled. Received a further email saying my order had been dispatched. Order arrived (sent from Germany). Opened to find 2 pairs of shoes, neither of which were the ones ordered & both in the wrong size. The advice note in the box was the only thing that matched my order. Returned for refund and not taking the risk of ordering again from both that experience & other similar tales on here.

I never got the shoes. I informed the company. The shipping company page shows that the tracking number is in status "shipping company waiting for goods from vendor" nearly since 3 month now. I wrote 5 mails. They still got my money.

Same experience as recent buyer below. I submitted an order on 9/13/24 - received the shoes on 9/17. Went to submit a return request on 9/22 and the system said my order was past the return window. It says online the return policy is 14 days from delivery, so this makes no sense. I have been trying to contact customer service for help but have not gotten any responses. This is ridiculous.