Onitsuka TigerReviews of onitsukatiger.com

I’ve been a fan of Onitsuka Tiger and had been travelling a lot between my 3 residing countries as I’m an artist so I travel between for work. Lately, I’ve recommended Tiger to my friends and family, sometimes they couldn’t find the size they want in the United States or Hong Kong when I’m flying to next so I’d purchase my shoes online when I’m in Sydney, then I’d bring it to them as sort of like a favour. Which means I’ve been buying shoes from their Sydney online store often but different styles and different sizes. It was fine with the first pair then they stopped sending me shoes even though they have stock online and have charged my card. They have sent me confirmation email so I told my friend or family that it’s all good, it’s been confirmed. I’ll bring them to you on my flight back. But no, they would take 4-5 days without updating the status of my order then decide to not send it. The worse part is that they wouldn’t tell me it’s been cancelled, they’d sneakily cancel my pending payment in my card. How I found out my order has been cancelled was not through their notice but through my having a habit of checking my card transactions daily. Imagine if I’m not a person of such, just a customer waiting for you to send my pair of shoes hoping to make it for my next flight in order to do my friends or family a favour. I’d be waiting for forever without notice! Later on, I tried to order online cause I saw they have stock. So I’d text a friend and tell them the pair they were looking for is in stock, I can help me purchase it before my next flight out. Guess what, I couldn’t make payment. They’ve blocked my card and my details because I have been purchasing too many pairs in shoes in too many different sizes within a very short time span! I’m happy to wait but please as an international brand, do not use such sneaky methods. If you are out of stock or lack the staff to assist shipping just send me an email in regards to delay or cancellation. Don’t cancel my order without notifying me, if you don’t want my business it’s fine or you’d prefer we switch to purchasing other brands that’s alright too, I can tell my family or friends to try and find their sizes elsewhere but don’t do it behind a customer’s back. The Japanese is well known for their customer service, so this is absolutely disappointing. Please be frank and just tell me if my order isn’t going to come or if you cancel my order, instead of having me wait then nervous if whether I will receive shoes before my flight as out of curtesy I should let my friend or family know it didn’t work out, your brand refuses business and please don’t be expecting new shoes that I’ve promised you I’ll bring for you on my next trip.

They didn’t send a shipping return and don’t have advertised that they don’t correct sizing on their shoes. It cost about half or 100% of what the shoes cost to send them back. Now I’m stuck with with a half a size or a size to big ..

Hele slechte klantenservice, mijn hulpvraag werd totaal niet serieus genomen.

I just bought a pair of Onitsuka last week. I put them on and walked 100 meters and my ankles started to hurt. After one hour my ankles were bleeding. Do not recommend at all. I send an email but had no answer whatsoever. Even I had sent pictures with my ankles with blisters and blood.

Disappointed with the Quality – Not What I Expected from Onitsuka Tiger I've always admired Onitsuka Tiger for its style and legacy, which is why I chose to invest in a pair. Unfortunately, my experience has been far from what I expected. Despite wearing the shoes minimally — no more than 20-25 times — the sole of one shoe has already started to tear. This kind of wear and tear, so soon after purchase, is a clear sign of poor quality and not something I expected from a premium brand. What’s even more disappointing is the customer service. I reached out hoping for a solution, expecting the brand to stand behind its product. But instead, I was met with a cold, policy-driven response that completely ignored the actual issue — the poor quality of the product. While I understand that policies exist for a reason, sometimes a brand needs to look beyond the fine print and genuinely listen to its customers. I explained that the shoes had hardly been used, and the wear was not from overuse but clearly a quality defect. Still, the support team refused to take responsibility or offer any solution, repeatedly citing the expired 90-day warranty. As someone who trusted Onitsuka Tiger for its reputation, this experience has been deeply disappointing. I expected better both in product quality and in how the brand treats its customers. Sadly, I can no longer recommend Onitsuka Tiger and will be hesitant to purchase again. Premium pricing should come with premium quality and service — and unfortunately, this fell short on both.

Here’s your final Trustpilot review: I had an incredibly frustrating experience with Onitsuka Tiger’s customer service. In December, I reached out about a defect in a pair of HMR Peak GTX shoes I purchased (Order OT-FI00001703). The left shoe had a stitching issue that made it painful to wear, while the right shoe was fine. I requested a replacement, explaining that I’ve worn Asics/Onitsuka Tiger shoes for years without issues. I even attached photos to illustrate the problem. No response for over a month. I searched for alternative contact methods—only to discover their support form was broken and their alternative customer service email didn’t exist (Gmail returned an error saying the inbox wasn’t found). Since Onitsuka Tiger is owned by Asics, I contacted Asics support. They responded the same day but told me they could not help because Onitsuka Tiger operates separately. With no other options, I raised a dispute with my bank and provided all the details. Only after three weeks into the dispute did Onitsuka Tiger finally reply, asking what had happened. I explained everything again, and to their credit, they seemed understanding. They sent me a return label, I shipped the defective product back, and I eventually received my refund. Later, when I tried to purchase a new pair of shoes from the Asics website, my order was blocked. Onitsuka Tiger and Asics are technically one company, and now it seemed like I was blacklisted for filing a dispute. I contacted Onitsuka Tiger about this, and their response was just as useless as before: “After reviewing your account, we’re unable to proceed with the transaction. Unfortunately, we’re unable to provide further details, but we recommend reaching out to your payment provider.” No explanation. No solution. Just a vague brush-off. So, to summarize: • They ignored my initial request for over a month. • Their contact options were broken or nonexistent. • I had to go through my bank dispute process just to get a response. • After finally getting a refund, they blocked me from purchasing in the future. This was, without a doubt, one of the worst customer service experiences I’ve ever had. I strongly warn against buying from Onitsuka Tiger unless you’re willing to risk being ignored, struggling to get help, and potentially being banned for simply expecting a quality product.

I bought a pair of EDR78s. I've bought many Onitsuka Tiger shoes before so was really surprised that the soles had no grip. I wore them out on a cold day, with a very minor frost and was amazed how little grip they had just walking through my town. I genuinely slipped and fell, whilst everyone else was walking about no problem. I contacted Onitsuka Tiger who responded "these are general purpose sneakers, which are not designed for specialised traction. On smooth, wet or frosty surfaces the grip levels may naturally decrease". So essentially a £120 pair or sneakers that I can't wear unless it's warm or dry because the soles are so terrible. Insane!

So bad services. Lucky I give them 1 star should be minus star. Please never order online with them if you really want it just buy in store for stress free. I love Onitsuka Tiger and always have them in my drawer. But now stop using them as their service is so bad and cannot describe how bad they are. I ordered 2 trainers on different date in December 2024 for myself and my son for Christmas but never arrived. Waited and waited until 23rd December 2025 still not arrived. Called customer service and they said some where in depot. Honestly customer service are so bad and useless kept repeating the same sentences every time I called them. OK, Christmas was over and in January 2025 still nothing, trust me I called and emailed many times still useless. My last option is contacted my credit card and suddenly they refund me ASAP. WHY Onitsuka? this is not the way Japan service culture. The CEO of Onitsuka need to know: Japan's customer service culture is widely recognized for its exceptional level of politeness, attention to detail, and a strong emphasis go above and beyond to anticipate and proactively meet customer needs, often treating customers with utmost respect and care, even to the point of prioritizing their comfort above all else; essentially, "the customer is God" in Japanese business.