OnFlooringReviews of onflooring.com

Great price and quick shipping. Quality product. Thank you.

Impressive customer service. This might be long-winded, but....I had been looking for a particular flooring (a Mohawk item, already had sample) for a while, comparing prices/shipping (nobody locally had it and most online places were off the wall expensive). I came across OnFlooring and they had good prices/shipping. I had questions and was so surprised to get a real person on the phone who was actually knowledgeable about their products (and also did not speak to me like a call center person). He kindly walked me through the website and showed me my best options! (It gets frustrating going to hardware or local flooring stores and the associates are just there filling a spot but know nothing about what they're selling!) Anyhow, my order arrived and some boxes were damaged and I called OnFlooring while the delivery guy was offloading the pallets. I was asked to snap a few photos and emailed them by reply to an email they sent right that minute, they immediately offered to refund those boxes or replace them, and explained how to use what's there to still have enough product to finish our project. I will recommend these guys before anyone else, and can't thank them enough. Thank you Marc!! As a business owner myself I know what customer service means and appreciate it all the more. I'm so glad I waited while researching and found them. I will send photos after the flooring goes in!

Wonderful experience. In the crush of the holidays, OnFlooring was able to deliver my marmoleum at a cost no one else matched, and manage my need for extra material without delaying the initial shipment or costing me more. Super impressed. Thanks Mark!

Great product! Great service!

Great prices

I made a stair nosing purchase in October where I was trying to match the color of the stair treads to the nosing on your site, both different brands. Unfortunately when I got the nosing it had a green tint to it that wasn't going to work. I reached out to your customer service and dealt with Tanya over the course of the next couple weeks. Tanya's customer service has been incredible! I was totally expecting to be told to pound sand and figure it out, but she went above and beyond for your company. If I were in her shoes, I would have probably lost my damn mind with all the emails and questions, but she didn't miss a beat and was timely with every response. I own a business for the past 13 years and I have worked in law enforcement for the past 24 years. I understand customer service and patience, and these days it's pretty rare to have someone on the other end like Tanya making your company stand out through their level of customer service. The key to return customers, and new customers, is always going to lie in how people are treated at all phases of their transactions. While internet/mail ordering isn't always the quickest route to take, it can be the easiest in today's society, but it's pretty much expected no one will really give a damn beyond the initial sale. Regardless of having to wait a few extra days or send some emails to figure things out, Tanya's type of customer service is what makes the difference and when it comes to flooring, we will be returning to your site and referring others as well. For what it's worth, the final order placed with Tanya's assistance was a perfect match for our stairs and has worked out beautifully! Thank you! - Ian Carver

Fast and easy !!

When my item arrived, it did not match the description and I was disappointed that the return policy didn't seem very flexible. However, shortly after giving this feedback, I was contacted by customer service and we found the manufacturer had automatically swapped the item with one not matching their online description. I was granted a full refund and they fixed their online description for other customers. Thanks for a very helpful and prompt response!