Laverne A.
Since day 1 (about a year ago) I have…
Since day 1 (about a year ago) I have been trying to get two-day early pay. I spoke to two different people on two different occasions and this STILL has not happened. Recently I've disputed a company because I was charged for a product that I STILL have not received; I was told someone would be reaching out to me concerning the matter. That was a week ago, from the first time I was told that. No one STILL has not reached out to me. The communication and compassion for my needs have not been met. I will be moving on...
Response from OneUnited BankMar 28, 2024
We understand that getting paid early is a priority for our customers. After reviewing your case, we determined that the information you were provided a year ago is accurate. The reason you are not receiving your paycheck early is due to the fact that your employer does not notify us of the deposit 1-2 days early. For more information regarding Early Pay delays, please visit us at https://community.oneunited.com/advocate/s/article/I-receive-my-pay-through-direct-deposit-but-have-not-received-my-paycheck-early-Why We are glad our team was able to connect with you to confirm your dispute is currently being processed. The merchant has been contacted and given up to 40 days to respond. As was stated, please feel free to submit additional documentation in order to expedite your claim. Thank you for your trust and support.