Shati
Great bank
I love this bank they make notification of all your account activity so you know your money is safe
Response from OneUnited BankApr 4, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!

OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Shati
I love this bank they make notification of all your account activity so you know your money is safe
Response from OneUnited BankApr 4, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
James P.
Please do not do business with this bank, they advertise themselves as a large Black Bank online I sent $50 in to start an account and they took my money, $10 per month. I didn't get a bank statement. I wasn't notified that I was being charged $10 a month, by the time I reached out to their company they had taken all my money and had me owing them money. I was trying to support them, they ripped me off and I'm sure they've ripped a lot of people off. The customer service rep said they would get back in touch with me about refunding my money, they never did. They just closed my account, took my $50 and rode off into the sunset.
Response from OneUnited BankJul 6, 2023
Thank you for your feedback. Based on your comments, it appears you believe you experienced hidden fees from us. We understand how upsetting it can be to be charged a fee that you did not expect. However, we disclose our fees in our Truth in Savings Disclosure on our website and our Business Account Disclosure in our branches to make sure our customers are fully informed before opening an account. Due to this response being public, we do not want to provide confidential information about your specific situation. Please call us at 877-663-8648 Monday through Friday from 9 AM to 8 PM ET to discuss your account. You can also visit our Contact Us page for assistance. Thanks again for your valuable feedback. We look forward to serving you.