OneUnited BankReviews of oneunited.com

Response from OneUnited BankDec 12, 2025

We appreciate your feedback regarding the overdraft service and understand your concern about being charged unexpected fees. The Overdraft Privilege service strives to pay checks and automatic bill payments when funds are not available. For consumers, this service is only extended to ATM and everyday debit card transactions if you explicitly provide consent (opt-in). If you were charged a fee, it was likely an Insufficient Funds Charge or Uncollected Funds Charge. You have the option to Opt Out of Overdraft Privilege (our standard overdraft service) at any time. To opt out, you can call us at 877-663-8648. Opting out means all items presented against insufficient funds will be returned unpaid, which will result in an Insufficient Funds Charge. Please review the Deposit Account Agreement and Disclosure for more information. https://www.oneunited.com/core/content/uploads/2025/09/Deposit-Account-Agreement-Disclosure.pdf

Response from OneUnited BankAug 20, 2025

Thank you for your feedback! It's wonderful that you're having a positive experience with our online and mobile banking, and we're so glad that you're getting immediate feedback with each transaction. We're dedicated to making banking seamless for you. Thank you for being apart of OneUnited.

Response from OneUnited BankMar 21, 2025

We appreciate your kind words about our customer support team. It's wonderful to hear that our representative was able to help you understand the situation and resolve the issue. Thank you for being apart of OneUnited Bank!

Response from OneUnited BankJan 21, 2025

Thank you so much for your kind review! We're thrilled to hear that our representative was able to provide you with the assistance and support you needed during a challenging time. We strive to offer excellent customer service and appreciate your recognition of our team's professionalism, courtesy, and helpful advice.

Response from OneUnited BankDec 9, 2024

Thank you so much for your positive feedback! We're thrilled to hear that you found our response time prompt and the account process clear and easy to understand. We strive to provide excellent customer service and make banking as seamless as possible. Thank you for your feedback!

Response from OneUnited BankSep 18, 2024

Thank you so much for your kind words! We are thrilled to hear that you've had such a positive experience at OneUnited Bank. We strive to provide exceptional service and create a welcoming environment for all our customers. We're proud to be a bank that serves our community and are committed to fostering a sense of belonging. We appreciate your support!

Response from OneUnited BankJul 29, 2024

Thank you so much for your kind words! We're so glad to hear you had a positive experience with our team. We strive to provide excellent service!

Response from OneUnited BankMay 21, 2024

Thank you for this positive feedback. We encourage you to take full advantage of our Advocate Referral Program to earn cash for qualified referrals. For more information, please visit https://community.oneunited.com/advocate/s/article/How-do-I-access-my-online-Advocate-Referral-Code We appreciate your trust and support.