phillip D.
Great.....
Great.....
Response from OneUnited BankDec 23, 2024
Thank you for your valuable feedback! !

OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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phillip D.
Great.....
Response from OneUnited BankDec 23, 2024
Thank you for your valuable feedback! !
Kisha M.
My direct deposit was being deposit in my account with no problem for the last 5 years paid two days in advance. Now last 2 months the deposit scheduled the day of and after my pay date, they said they put in tickets to resolve the issue but there haven't been no changes. I have not received any updates, the employees never let me speak to manager. This is the worst bank i have ever dealt with and I'm going to change to credit union. Honesty, I think they want to collect overdraft fees.
Response from OneUnited BankDec 30, 2024
We're glad one of our representatives was able to reach out to you and resolve your early pay! We understand how frustrating it can be when your direct deposit isn't arriving on time, and we appreciate your patience!
Dr Deborah T.
Customer service answered my phone call within 2 minutes and she was very courteous and professional.
Response from OneUnited BankDec 20, 2024
Thank you for your kind words! We're thrilled to hear that our customer service team was able to assist you promptly and professionally.
Katynja M.
I was disappointed I couldn’t get the account I wanted (I paid for negative info to be removed from Checksystem but it may still be on). I was very happy to be offered and approved for another checking account as well as a savings account. I also love all the tools education and support. Thank you!
Response from OneUnited BankDec 19, 2024
Welcome to the OneUnited Bank family!
Shipp
near instant responses to questions
Response from OneUnited BankDec 19, 2024
Thank you for your kind words! We strive to provide our customers with quick and helpful responses to their questions.
Donna
It was super easy to join. I am so excited to be apart of this black experience.
Response from OneUnited BankDec 13, 2024
Thank you so much for your kind review! We're thrilled to hear that you found our application process easy and that you're excited to be a part of the OneUnited Bank community!
LaTrena W.
All responses were met promptly and the card design looks amazing. No hesitation about the account process and all is well explained.
Response from OneUnited BankDec 9, 2024
Thank you so much for your positive feedback! We're thrilled to hear that you found our response time prompt and the account process clear and easy to understand. We strive to provide excellent customer service and make banking as seamless as possible. Thank you for your feedback!
blessing's
There's always someone who cares about what's happening with me and my concerns.
Response from OneUnited BankDec 6, 2024
We're so happy to hear that you feel heard and valued at OneUnited Bank! It's our mission to provide personalized service and care to all our customers. We're thrilled to know that our team is making a difference in your experience. Thank you for sharing your feedback!