Alegna Nola S.
Attentive customer service
Attentive customer service
Response from OneUnited BankJan 15, 2025
We're happy to hear our customer service team was helpful!

OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Alegna Nola S.
Attentive customer service
Response from OneUnited BankJan 15, 2025
We're happy to hear our customer service team was helpful!
TK
The experience was very helpful,courteous and enjoyed this conversation. Sorry I was disconnected and would like to talk to the same rep. Thank you for your service
Response from OneUnited BankJan 15, 2025
Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience with our team.
D L.
I’m thrilled to be apart of a Black owned bank. The website is very educational, self serving, & user friendly.
Response from OneUnited BankJan 9, 2025
Thank you so much for your kind review! We're thrilled to hear that you're enjoying the experience of banking with OneUnited. We're passionate about providing our customers with informative and easy-to-use resources, and we're always striving to improve our website.
Kelvin J.
I recently started banking with OneUnited Bank and couldn't be more impressed. The application process was a breeze, and I received a response within minutes. Their range of fantastic banking products, all without monthly fees, makes managing my finances a delight. Plus, their AI-driven tools have been incredibly helpful in making informed financial decisions. Overall, an exceptional banking experience that I highly recommend!
Response from OneUnited BankJan 16, 2025
Thank you so much for your glowing review! We're thrilled to hear that you're enjoying your experience with OneUnited Bank. It's wonderful to know that you found our application process easy and efficient. We're constantly striving to improve our customer experience, and your positive feedback is greatly appreciated.
Lili
Great experience and helped me get to the bottom of a problem quickly
Response from OneUnited BankJan 8, 2025
We're thrilled to hear that you found our service to be helpful in resolving your problem. We're committed to providing our customers with the support they need, and we're always looking for ways to improve our processes.
T M.
just like the white banks
Response from OneUnited BankJan 8, 2025
We would like to hear more from you so that we may provide you with assistance. Please submit your contact information and a summary of your experience via our Contact Us page at www.oneunited.com/contactus. We look forward to speaking with you!
Terezinha C.
Great customer service, prompt attentive to our needs.very happy customer for decades.
Response from OneUnited BankJan 2, 2025
Thank you so much for your kind words! We're thrilled to hear that you've been a happy customer of OneUnited Bank. We're committed to providing our customers with the best possible banking experience, and your feedback means the world to us.
henry E.
All my questions were answered professionally.
Response from OneUnited BankDec 30, 2024
Thank you for your feedback! We strive to provide our customers with professional and helpful service.