One MedicalReviews of onemedical.com

Horrible experience!! Got a bill for $772 for a video visit of 10-15 mins. Called customer service and they insisted that amount was reasonable. Honestly, the worst experience I have ever had.

Their service quality is extremely poor—effectively non-existent—and it reflects badly on the Amazon brand. Amazon should take decisive action and overhaul One Medical’s services as the current experience is unacceptable. No meaningful resolution is ever provided under the standard subscription. For nearly every issue, customers are redirected to primary care services that are not included in their subscription & cost EXTRA. This feels misleading and fundamentally inconsistent with how the service is marketed.

I had an extremely poor experience with One Medical. I paid $289 for a short video visit where the provider explicitly stated they could not help over zoom, provided no prescription, no new treatment plan, and no actionable guidance beyond telling me to continue what I was already doing and schedule an in-person visit. Despite repeated follow-ups, I was met with vague responses, promises of callbacks that never happened, and no meaningful attempt to resolve the issue. The billing dispute process was just as frustrating as the visit itself. Charging a full visit fee for an appointment that delivers no medical care or value does not align with patient-centered care. Between the quality of care and the customer service experience, I’ve lost confidence in the platform and will not recommend One Medical at all.

To summarize: 1. I was already happy with my existing medical coverage in Florida; I only joined One Medical because of its associated Amazon branding. As a happy Amazon customer of many years, continually impressed with its exceptional customer support, I wanted to give One Medical a try in support of the Amazon brand and its mission to help improve primary care. I never would have joined One Medical had the "Amazon" name not been attached to it. 2. Prior to joining One Medical, I verified with the One Medical sales rep that my medical insurance, AvMed Entrust, was accepted. 3. Furthermore, the One Medical website specifically listed "AvMed Entrust" as an accepted insurance plan. 4. Even though One Medical bills by group, not specific physician, I proactively chose a PCP within One Medical that was showing as 'In-Network' on the AvMed website, out of an abundance of caution. 5. Mythili Penugonda, MD, an available One Medical provider, was showing as "in-network" on the AvMed website. 6. Despite joining One Medical in October with available appointments that same month, I proactively waited on scheduling my virtual visit until November to ensure that Dr. Penugonda would be my AvMed PCP of record effective 01 November. 7. Days prior to my virtual visit, I uploaded my AvMed Entrust insurance card to my One Medical profile and was informed that I had a $100 copay. 8. On 03 November 2025, Dr. Penugonda (an internal medicine physician) and I had an approximately 15- to 20-minute virtual/remote visit via Zoom. It was just a conversation, and no procedures were performed (virtual appt). 9. The $100 copay was paid promptly after my initial virtual visit with Dr. Mythili Penugonda on 03 November 2025. 10. After the visit was completed and my copay was made, I was then told by both One Medical and AvMed that the visit was "Out of Network." 11. There is nothing more I could have reasonably done as a consumer to ensure that the visit was in-network. 12. I would never knowingly see an out-of-network physician, especially since I have insurance and can walk down the road to my prior PCP, Dr. Bharath Radhakrishna, MD, at very low cost. 13. Images in support of the statements made herein were all provided within my One Medical message portal. 14. One Medical is pursuing an additional $204 from me, which I will never pay. 15. I am now in the process of reaching out to Amazon corporate for resolution. If unsuccessful, I will cancel my prime membership.

Online urgent care is sold to us thinking it is an ‘urgent care’ when it is really a triage since when in the "visit" and within minutes they tell you: "I can't diagnose this over video; you need to go to an in-person clinic."

The worst experience i have ever had in my life, and i never set foot in the door. They set me up with 3 different docs, and 2 different appt times, they canceled all 3, and said they set me up with a new one, and cancelled 2 hrs before that appt. And then asked me if i wanted to reschedule. It was all on purpose. I think you can figure it out.

Got a bill for $949 to establish primary care. A five minute appointment cost $949!? Called customer service many times and they insisted that amount was reasonable. Honestly, the worst experience I have ever had.

One Medical double-charged me for the same month (1/5 and 1/18), activated my account, let me renew prescriptions that same night, and then shut my membership off anyway. When I tried to fix it, support stonewalled me, gave contradictory explanations, and kept blaming Amazon while Amazon blamed them. The worst part is they repeatedly hid behind “HIPAA” to avoid answering in writing, even though I initiated the messages and the issue was strictly about billing and account status, not medical details. That’s not how HIPAA works. After weeks, no one took responsibility. Just blame-shifting, excuses, misinformation, and a broken Amazon integration they refuse to fix. Easily one of the most frustrating customer service experiences I’ve had. Be careful if you sign up through Amazon, the system doesn’t work, and support won’t help you.