One MedicalReviews of onemedical.com

I had a follow-up appointment at One Medical regarding perimenopause care after previously seeing Dr. Shin Jung Yoon. My appointment was scheduled for 1:00pm; I arrived at 1:01 and was brought back at 1:07. During the visit, I clearly explained the two main reasons I was there and where I hoped to focus. However, much of the appointment was spent revisiting prior lab work, which I was told was not valid due to timing and fasting issues. When asked about the prescribed medication, I shared that it was causing cramping and not providing the intended benefit. Despite this, the recommendation was to continue the same course of treatment with minor adjustments. I expressed that I did not agree and was hoping to discuss alternative options. At approximately 1:32, I was told my appointment time was over and that I could discontinue the medication if I chose, review materials later, and return for another visit. When I shared that I did not feel the visit had been helpful, I was told that I was being “mean,” which I found inappropriate and unprofessional. I left the appointment feeling dismissed, unsupported, and discouraged. Patients seeking care—especially for complex and often frustrating conditions like perimenopause—deserve to feel heard, respected, and partnered with in their treatment decisions.

I have been waiting 5 weeks for a MRI on a ruptured tendon in my ankle I keep getting the run around from scheduler on the phone first they say they don't have the prescription then all of a sudden, they find it, then I'm told we will schedule an and call you by 3pm. So, then the next morning I call and it starts all over same person cant find RX, find it we will call you back. Stay away horrible place making people live with the pain because they dont know what they are doing.

Using One Medical has been a nightmare. The most recent absurdity is they have now reduced the access you get within the app if you are not paying the extra monthly Premium fee. It was explicitly stated that you cannot compose new messages to medical care providers in the app without paying extra, but you can respond to messages sent to you. The past week I have been trying to get a price quote for an online visit with a provider, and in the midst of this conversation, I was stripped of the ability even to respond to messages. I email to one medical that this is happening, and 8 days later I get a random message saying that with Limited access (i.e. not paying an extra monthly fee) I now cannot even respond to messages. Just obviously and unmistakably shady business practices. It's also worth quickly noting that the medical care that I received from dr. christina council through one medical was atrocious, her referrals were literally unusable, and my attempts to get actual useable referrals were responded to by the folks at one medical with what amounted to "too bad so sad." One Medical is a nightmare. Do not use it for anything, ever.

If you have chronic conditions and looking for a real primary care doctor, look elsewhere. I have chronic medical conditions and needed a doctor in the new state I am in, so I checked out One Medical. I knew the first visit that it wasn't going to work out. You don't even see an actual doctor, and the person I picked wasn't even comfortable filling the most common medicines, I was so confused. Needless to say, I am in need of some help and can't message any healthcare provider unless I pay an upgrade fee. I decided to move on to a real primary care doctor. No offense to the person I saw, she was very lovely. The office staff was nice in person, but this is for people just looking for a quick check-up and a minor prescription.

They will only prescribe a specific few medications decided by the concern you chose when beginning your visit. During my visit for eczema I was told that I needed to start a separate visit (and thus pay again) for acne- I do not have acne- in order to get a prescription I have been on for years renewed. Each time you message your provider it is a different person with no continuity. They only address part of your message and it takes hours to receive each reply.

This service used to be stellar. It has just proceeded to get worse and worse. If I want anything but basic lab work or advice, I now have to call an unaffiliated specialist of varying quality. Not really worth it as a one stop shop anymore. Seems convenient if you have money to burn.

What once was convenience has now become the most annoying online medical platform. Why would I pay for something that wouldn’t do a simple refill. Literally makes you fill out a book just to say the can’t do a minor refill that any doctor would fill. It’s ridiculous, waste of time and money. Just cancelled my membership. Was really helpful like 2 years ago. Completely changed.

I had a brief 10-minute Zoom visit at One Medical's Dublin, CA location on June 25, 2025, for a low-to-moderate complexity issue (common cold). I expected charges aligned with their publicly advertised cash rates of $99-$149 for standard visits. Instead, they billed me $549, adjusted it slightly to a $457.09 balance, and ignored multiple emails from me where I pointed out the overcharge, lack of advance notice/consent under the No Surprises Act, and inconsistencies with their own pricing. Despite my request for a re-bill at the appropriate rate or further documentation, One Medical never responded—not even an acknowledgment. Months later, without resolution, they escalated the unpaid balance to a debt collector (Frost-Arnett), potentially harming my credit over a disputed amount. This feels like predatory billing practices, especially for a company that markets itself as patient-friendly and transparent. One Medical's lack of response and aggressive collections tactics show a complete disregard for fair practices. Save yourself the hassle—look elsewhere for primary care.