One MedicalReviews of onemedical.com

Easy to schedule but insanely priced. I did my physical and was having a persistent issue that my doctor asked my to schedule a virtual follow-up after a month if it didn’t go away. Didn’t go away, so I booked a 15min video call with her where she heard my symptoms (same as I said the first time) and she said there was nothing to do but wait it out. 2 months later I get a $700 bill in the mail for my virtual session. What?????????? Obviously not covered bc I haven’t hit my deductible but in what world would a 15min virtual follow-up that the doctor requested be $700? Ever since one medical got bought by Amazon, their pricing has sky rocketed. I recommend going the traditional route and find your own doctor.

People read these like stories, so give them just a bit more: I’ve been a member of One Medical for some time, and the difference in quality over the past year is hard to ignore. What prompted this review was a billing issue that should have been straightforward. I was charged for injections that were never administered. I flagged it, expecting a simple correction. Instead, I was told their records are correct and that I’m responsible for the charges. That response is what’s most concerning. If a provider can’t reconcile what actually happened during a visit with what’s documented, that’s not just frustrating, it raises real concerns about the reliability of their medical records. This used to feel like a modern, patient-first experience. Now it feels operationally inconsistent and difficult to trust. I’d encourage anyone considering joining to look closely at recent reviews and weigh whether this is the level of care and accuracy you’re comfortable with.

I just used the for a refill. The doctor was late and only saw me for 5 minutes or less and I just got a 600 dollar bill! Insane for a refill visit! I’m appealing having to pay that whole bill. Won’t used them again!

I was excited to join One Medical although I was a bit weary because it's by Amazon, and this is one time I should've trusted my gut, but I went forward with establishing care with them because I was able to go in person at first. The first visit went ok but I noticed as someone who suffers from chronic medical conditions that despite them advertising they also see people with chronic conditions, the nurse practitioner who saw me wasn't comfortable with nearly anything regarding my care, which is understandable since I thought I was going to see a doctor like most normal places which left me feeling mislead, so I was very disappointed at the same time, but she was really nice so I tried to give the visit the benefit of doubt. My next appointment was scheduled as a telephone visit although I preferred in person, but ok. I was then billed for what my insurance didn't pay although I wasn't supposed to be, and on top of that they billed my insurance just short of $500 for a video visit 15 minutes or less just for basically nothing. Back to the money they say I now owe, they didn't have my other insurance on file so one of the people on the phone told me to take a picture of my insurance information and email it to them, which I did. They never uploaded my information and the new person I spoke to didn't know what I was talking about. With so much fraud going on, I am very concerned where my information went. I am deciding not to return and have found a new primary care that's an actual doctor. I will also press the issue further about where my personal information went and if I have too, ill be filing a complaint. So if you're looking for an actual primary care doctor, you will not see a doctor. The place is literally an urgent care basically ran by NP. Also don't go here if you have chronic conditions. Think you can call your healthcare provider in case of an emergency? you have to pay just to send a message if you don't upgrade. There's literally no way to really contact them which is alarming.

I have kaiser but wanted to see what this was all about. I continued to see $49 for virtual visit. I did a trial period booked an appointment. I had a short 10 min video call, 48 hrs later I was billed 472.50. The provider that helped me was not really helpful and worked at san francisco general hospital which also had low reviews.

The primary care providers near Union Station are toxic. They ordered numerous tests that I did not authorize, made up symtoms that I don't have, and are badgering me into more tests and unnecessary surgery that my insurance won't cover.

I wish I could give zero stars. I was totally scammed by one medical. I did not receive an appointment I showed up to the doctors office, they turned me away for care and referred me to somewhere else and still charged me almost $400 for the appointment. This is absolute scam and a horrible way to operate a business - I would not recommend them. Go anywhere else possible do not go here and do not sign up for the membership. It is not worth it. They are sleazy.

The waiting time sucks!!! My appointment time was 1015am n its 1059now ! Whats the point of making appointment time when you cannot fulfill it! Please clean your group up with punctuality!! From a painful patient!