One MedicalReviews of onemedical.com

I am a shareholder and fan of 1Medical. That said, I feel compelled to write this review. The promise of 7x24 access via their mobile app is good as is the medical care they provide when you can get it. That said, I have recently been greatly disappointed with the inability to get an appointment quickly and their administrative processes for tracking things like lab test results and email exchanges with their staff. It is often a month wait for appointment and emails to both their medical and administrative team seem to go into a black hole. That would be okay, *IF* you could call your local office to resolve, but instead you get routed to a virtual pool of customer service agents who are not able to assist you with anything. I've never had a medical provider not follow up on lost lab test results and tell me to call the lab myself... Definitely having big scaling issues and not worth the annual subscription price until they get the online experience and critical customer service processes redesigned.

A few people I know in the medical profession, largely 1 doctor and around 6-8 medical professionals working for doctors you would say, have been turned away from One Medical. One had a job interview and upon being told to apply again is now automatically rejected. It is immoral to turn away qualified healthcare professionals including female applicants who are very deserving of jobs when you claim to be all for "people of color, gender equality, and all genders" inclusive. This is pathetic. I am not a medical professional but it pains me seeing good people who are caring for patients turned away and one theory someone said is because she heard One Medical has a fast food treatment for all patients, and people may have thought she wanted to actually provide proper care. When the people rarely do get job interviews, they remark to me that the recruiters try to sound like cool hipsters/Kardashian accented types who don't ask very many typical job interview questions and instead goof off on the phone with curious questions. One person told a nurse that she probably wouldn't be able to work there anyway because she couldn't afford California. I'm sorry, this is just garbage. Don't set foot in One Medical if they have no intentions of hiring women. Maybe go to a real hospital like Cedars-Sinai in LA / Mt. Sinai in NYC because these people care more about a public image of being exclusive with their "fancy" West Hollywood, Beverly Hills, midtown NYC offices than patient care. Maybe they should go into producing commercials and the acting world because they care so about image. I will never be a patient based on any of the mistreatment towards the one doctor, nurses etc I met!

Somehow, they thought that doing away with phones completely was a good idea. Which means that messages are sent into neverland, and you'll be unable to reach your health care provider with anything timely at all. If you need something urgent, it's not taken care of. This should not be legal. I can't imagine that a move like this is consistent with local laws.

My assigned PCP is part of the One Medical network and appears on their website, but isn't on the app or member portal. It's now been weeks and I haven't been able to get an appointment with my doctor. If you call, no one answers. I've left four messages and never received a call back. Any which way you reach out they just tell you to use the app but it doesn't work. Dreadful.

Truly terrible. I joined to keep my doctor but this is unacceptable. They don't answer messages and leave you without life necessary medicine for weeks.

If social medicine is your thing go. If not find an MD who is not hamstrung by Medicare rules and One Med rules. Complete waste of time for what was supposed to be a complete physical but lacked so many basic checks it was mind blowing. I feel bad for the MD he was nice enough but totally not practicing good medicine.

A waste of time almost impossible to see a doctor no help whatsoever

Signed up excited by all the hype and promise of a better experience and was extremely disappointed experience. No appointments were available online. I used their site to contact them by email four times and they kept sending an automated response directing me to use their app even when I kept telling them there weren't any appointments. When I called to complain, the representative was uninterested and simply refunded me.