One MedicalReviews of onemedical.com

Charged $540 for a less than five-minute visit with a physician's assistant/nurse practitioner. They have sent the bill to collection, and are insisting on payment. I won't be going back.

I had a charge that was "insurance pending". After sometime they sent it to debt collection without telling me anything about this charge, and which I never had a chance to pay. It took me hours to get to the phone with their billing department. Absolutely horrible experience.

These people are a scam, buy their service and they'll tell you to go into their doctors which costs even more money!! This is supposed to supplement insurance at a flat fee. Not be more expensive every time you use it!!

I believed the same day or next appointment promise and subscribed for a year. After buying the membership, I tried to book appointment, all the doctor booked until 20 days after. I cancelled my membership and got no refund. I tried to call multiple times, never get through. The customer service does not exists.

Dont go there..too expensive and too much out of pocket even after medicare/concession card

Awful billing experience. They messed up a bill and are still working on resolving it a year later. Now they send it to collections without clarifying anything. It’s been a nightmare. Do not recommend!

Terrible in every way but the return policy. Its like they know that the customers are going to be leaving so they streamlined that process but nothing else. The admin I was talking to, Jay, was flippant, rude, and lying through his teeth in order to get me off the phone. I originally got this as it said my insurance is covered under it. I upload my insurance and then am informed that they don't take Medica. I said I have Medica but its charged and united health plus. On there website is states they take me but apparently they can't do anything in billing to actually address the incorrect process. These are people who are supposed to be able to find you the best deals and the best care and they cant find a way to bill my insurance to the right insurance provider. He suggested to do a refund and he then canceled my membership and hung up on me. I agree I was tense over the phone, as one would after spending 200 bucks on a medical program that does not support me after saying it does. I didn't trust him and called back to make sure it was canceled and sure enough it wasn't refunded. This is the clear definition of scam. Make it as vague as hell, get them to buy it then have to upload your insurance after and an agent will verify it later. Then get a message saying that the insurance you have though it's correct in our system is not supported because "well you can try talking to the manager but I've worked here for a long time and knows this is always the case." from what he said. I called back and spoke with Shannon who informed me that he in fact did not refund me, just canceled my membership. I had her refund me the money which was immediately handled so definitely they get a lot of people who get scammed by this constantly. If you have good insurance stay away or they will nickel and dime you for everything it's worth.

The billing is atrocious. I wasted hours and hours on the phone. They double billed me. I finally paid just because I was sick of dealing with them. Then I got a letter from a debt collector. I hate Medical one sooo much. There is no one to talk to. Avoid at all costs.