Tom S.
Poor Medical Care
I had been a patient of One Medical and its predecessors in Arizona for a number of years. This practice has been sold a number of times over the years and each time a new owner takes over, the quality-of-care declines. Amazon now owns this medical practice and as a result, One Medical is by a large margin the worst primary care provider I have ever had. One Medical used to provide rides to medical appointments for its patients who could not drive. Not anymore. One Medical had people at the local offices to answer phone and make appointments that knew the patients. Not anymore. I could not get treatment for my blood pressure at the office I had been seen as a patient for a number of years in Sun City West. A practitioner at this location refused to try different medications to control by blood pressure and let my pressure remain high. I had to go to a different provider to get BP meds that worked for my condition. Additionally, they refused to renew another maintenance medication that I had taken for six years. There are probably 50 Cardiologists within a 5-mile radius of the Meeker Office in Sun City West, yet One Medical directed me to a cardiology firm halfway across the country to do tele health conferences. The stupidity and inconvenience of this is self-evident. A cardiologist must see a patient to give proper care and counsel. I don’t even know if the remote cardiologist I was referred to by One Medical is licensed to practice medicine in Arizona. It is obvious to me that Amazon is making money from this somehow at the expense of patient care. Otherwise, it would have worked with a local cardiology practice for referrals. There have been frequent changes in medical personnel at the Meeker office; something which I have never witnessed in other Doctor’s offices. The revolving door makes me feel that there is no continuity of care which is completely different than the case with all other primary care providers I have had in the past. Based on my experience, I believe that Amazon has neither the competence nor compassion required to operate a medical practice. It appears to me that Amazon is merely attempting to squeeze maximum profits from insurance and people that trusted them for their medical care. These profit motivated actions are being done without regard to patient comfort, satisfaction, and in some cases, they provide less than a minimum level of care. Amazon may be a genius at selling socks and underwear to the masses, but my opinion is that this company is a complete failure at running a medical practice. My recommendation to anyone considering using One Medical as your primary care provider is to GO ELSEWHERE!