One MedicalReviews of onemedical.com

Anyone who sees this, don’t dare use this stupid service, I set up an appoint at 6am and they sent me a message 20minutes later that I’m scheduled with Ryan Donahue , then they said Ryan is reviewing my paperwork, I waited till 12pm I called customer and support then they said let’s get hold of him blah and then they sent a message Ryan is waiting for me in the meeting room , I clicked on the link and got in the room to find a message saying Ryan left the meeting, and boom my meeting is canceled, I could have gone to the urgent care but spent over 6hrs waiting . Waiting for my refund blah, this is hands down the most frustrating experience I’ve ever had, use it at your own risk , it’s absolutely terrible at best.

I had a order for a CT of my brain and One Medical called me to informed me of having Alzheimers and offered a choice of 2 drugs. I went to Barrows Neurological Institute to be tested. After being tested for four hours and other tests that I DO NOT have Alzheimers as was diagnosed by One Medical. Dr Johnson of Barrows said it was cruel to inform me, a patient of ONE MEDICAL of having Alzheimers by a phone call. The date of the call was after July 24 which is the date of the CT. The call had to be a least 5+ days after the CT.

Billing me $187 instead of $49. Total scam. Don't get Amazon Health.

Booked a zoom appointment i need a recent mri for my whole spine so I can seem treatment through another provider three doctor didn't listen booked me for a test I've resolved some 10 years ago and an mri of only my lumbar. Everything i deal with these"people" it's a complete travesty.

I'm trying to see a PCP which has honestly been my worst experience I've ever had trying to see a doctor. It all revolves around one medical which honestly is a complete and utter scam if you ask me. Basically if you want to respond to your doctor, upload information or update/change medical information in the "portal", you have to pay for it. Your doctor can literally send you a message, but you're SOL because you can't respond without paying for the subscription to one medical. I called one medical and gave them this feedback and it's "known" about this issue and patients displeasure around this. Be aware that if your doctor uses one medical, run for the hills and save yourself the headaches.

I will never use this service again. I had a 15 minute call with a doctor to get some prescriptions filled and my bill was $1,200. After insurance I still owed $575. What in the actual f%$#. Really? For a 15 minute call? Absolutely ridiculous. So I canceled. But when you cancel, you lose the option to talk to any of the admin, or the doctor who you talked to. You have to spend money and sign back up, and I only had an option to pay $200 for an annual fee to sign up. I'm not about to spend $200 just so I can talk to the fu@#^! doctor, or admin. Now I'm on the run-around and trying to get answers, but when you call billing, it just goes to some damn voice mail, who knows if anyone actually gets it. I'm absolutely LIVID. I hate Amazon for so many reasons, this is just another reason.

When I first joined in 2017 One Medical was great and I loved my doctor. Since they were bought by Amazon I cannot get a response from anyone and their chat and phone customer service is completely worthless. I am going to leave and find a new concierge practice. So disappointed as it was just the perfect solution for healthcare for a busy woman professional with limited time.

Awful. I joined because I have a hard time getting into my dr. They are booked weeks out. This place just says Go to your dr? What’s the point??