One MedicalReviews of onemedical.com

I was hoping to use this service to refill/write an Rx, but it is simply a "sales portal" that refers you to a local doctor.

Incompetent doctors sold in a guise of convenience. Trust me. Going to a REAL doctor is better than wasting your time here. It may seem more convenient but I've spent more time with their misdiagnosis and poor treatment than I would have if I had gone to a real doctor. One medical is making a profit on unhireable doctors by giving them a job. I wouldn't be surprised if we see a class action lawsuit in the near future against them if there isnt one already.

I signed up because I didn't want to sit in urgent care for a sinus issue. I have been sick for over 9 days (realistically probably 12) and went from a cold to a full on sinus infection radiating through my ear and neck. My husband (in healthcare) told me I should see someone before I get on a plane because I could get much worse and my ear and lymph node are quite painful and are in fact not getting better and getting worse. At first I saw a PA and she asked for ear photos so she could prescribe the right drug. I went back to the service with ear photos from my husband to send to the PA. I then get a different person- a nurse this time whom gave me generic BS advice I already tried and I was already getting worse. So I went elsewhere to have an actual MD say I have a sinus infection and give me drugs for 7 days. What a prolific waste of my time. Avoid and get a real MD. It's worth sitting in urgent care especially if you know you are well past generic care, are getting worse and in fact need drugs.

Complete scam, I had a 2 minute phone call, the didn't issue meds, or even medical advice and I was charged 200$ to be told to go to urgent care

Both my partner and I went to different One Medical Offices with different doctors, were told they take our insurance and then afterward were hit with bills between $500 and $600 and told our insurance didn't cover the visit. They agreed to reduce my fee to $255, still way more than I had bargained for. It's a shame because I actually loved the nurse practitioner Jeanette Cruze. If you join call you insurance provider directly to double check.

i'd give negative stars if i could - cancelling after being a loyal customer since 2016. i have had to fight every single bill from them saying my strep + std tests for considered "moderate to complex" visits where they see me for 15 minutes max and code my visits as 30-39 minutes long they also started billing my insurance for urgent video chats that were previously not billed unethical, misleading and very expensive for very simple requests

If we could give this (non)provider no stars we would. I signed up with them two years ago and the care was good (I am a retired medical professional). In the last few months there has been a change. When you call for an appointment and someone finally does answer you are asked what state you are calling from. That doesn't strike me as personal care. We had a severe storm last May that resulted in power outages throughout the city during which time I had an appointment. When I called to find out if the office was open, the person I talked to had no idea what was going on in Houston and couldn't tell me if the office was open or not. Fifteen minutes before my scheduled appointment I got a call saying that my appointment was cancelled due to a power outage. My husband had an appointment in February of this year and last week, November1st, he got a text from someone saying that his blood pressure they took during his last visit was elevated and he should call them with a recent blood pressure reading. Really? A few weeks ago I had some alarming symptoms and after ten minutes on hold with a random person answering the phone, told me that there were no urgent appointments and that someone would call me back. One Medical advertises that urgent visits are available. A "physical" with them consists of a brief listen to your chest and maybe a look into your mouth, not a full exam, which I am sure is not what they charge Medicare for. I have yet to see the same person, let alone a physician, for more than one time. That is not what I consider continuity of care. I could go on, but needless to say we have found a different provider and will not be returning to One Medical for any reason.

About a year ago I had a telehealth with onemedical through my membership to renew a weight loss prescription a few months after that I got a bill for something which was part of the subscription and supposed to be free, they said membership doesn't cover this type of medication renewal, they sent me another bill which I paid again .. today they sent me a $500 bill that you still owe for telehealth visit ... I will take you to court this time