One MedicalReviews of onemedical.com

Total waste of time and money. They didn’t even care to understand my situation at all…just prescribed a cough suppressant.

Paid $29 to be told to drink hot tea until I can get into my pcp in 3 weeks to be tested for strep. All my kids have strep and now I do too (common sense). They wouldn’t prescribe the antibiotic without a swab. So glad I paid money for this great advice.

BEWARE!!!! I signed up for a free trial through Amazon. My trial date wasn't even over, that morning when I had an appointment the Dr. stated it was the end of my trial and hoped I would join. After I get a message on the app stating it was the end of my trial and my previous appointment would be charged to me. I asked how much and she told me a spot on the app that doesn't exist. After sending her screen shots she sends me a link to where I reviewed over $700 worth of billing. I refused to pay while I was on a free trial and she stated it was only a trial for the membership but services were still charged. There was never any information about how much these services would cost which were very expensive as I am being told now, because of the "convenience". I would have NEVER agreed to these prices and they are now coming for me in collections for refusing to pay for service prices I never agreed to. Run from this service!

Absolutely horrific! The medical care is okay, but their admin department is the worst you will find in the American healthcare system. Lorraine and Armando in the San Francisco admin office are two of the worst customer service representatives I have ever spoken with anywhere. Rudeness off the charts. I worked many years in customer service and am always kind and patient with representatives on the phone. But their total lack of concern about my minor billing issue ($75) was astonishing. I’ve spent thousands of dollars at One Medical, paid every bill on time, yet they both treated me like I was a thief for not paying this bill which I dispute and was calling to resolve. Armando refused to address the problem, and he refused to provide me with a higher level supervisor’s name. Doctor visits are okay, but One Medical billing and admin is a nightmare. Stay away from this company. There’s simply no reason to pay an annual fee for gutter-level customer service.

One Medical now sits at the crossroads of incompetence and negligence. Once a decent "concierge" provider, we spent an overnight in the ER for my 12-year-old child because several One Medical doctors failed to meet the basic standard of care this summer. The result was an almost life-threatening diagnosis by the ER doctors coupled with a hefty bill. Many lawyers called this a clear case of medical negligence. One Medical's lawyers, however, would not admit that their doctor caused harm by his obvious lack of diagnosis. This is one example of many over the years. Save your money for quality care.

I became a OneMedical member early this year. I completed a low-complexity virtual appointment for February 1st assuming I would be charged at most, the $49 virtual fee for the visit (pay-as-you-go cost). I am on a high deductible health plan, which apparently meant that OneMedical bills me the same amount they charge insurance, which is over 3X the cost of a pay-as-you-go or an immediate care visit. This could all be easily spelled out, particularly when OneMedical is aware of users on high-deductible plans. Further, OneMedical exacerbated the issue by billing me over 9 months after services were rendered, thereby continuing to accept my membership fees before I was able to determine I was over paying.

Scam! They have no intention of providing any services, just collecting money and telling you to see a provider in person for a service advertised as covered. Nurses are terse, unfeeling and inconsiderate.

No no no. 24+ hours wait and told to take Tylenol. No treatment plan, no medical evaluation, no diagnosis but reference to symptoms in a chat that I don't have. Just a scam to collect money. Go to teladoc. At least they SOMETIMES don't suck.