One MedicalReviews of onemedical.com

I went to a One Medical NYC location recently for a small skin rash. I liked the doctor a lot - friendly, patient, listened to me; so I have no issue with her. The doctor looked at my rash through one of those lens thing and felt it and determined it was nothing to be concerned about. No tests, no skin scrapings, no lotions, nothing. I have no issue with this because it wasn't necessary - and two days later the rash was all but gone. My issue is with the huge bill I was left with! OM was in-network, so I expected a reasonable charge. Instead, they billed my insurance $740 (!!!!) and of that, I was left to pay $475. Just think about that....$475 for a doctor to look at skin rash. This is insane! I spoke to my Benefits Manager and he did some research and if I'd gone to CityMD (which I'd done in the past), I would've had to pay only about $200. So OM was more than twice as much!! I would strongly advise anyone to go to another one of these types of clinics, like CityMD, because you will likely be shafted with a huge bill for the most minimal thing done.

I would strongly caution anyone considering One Medical’s Long Beach location to verify their insurance coverage independently before receiving care here. My insurance stopped being accepted by One Medical (after years of flawless experiences), but when I had a recent medical issue and reached out specifically asking for an in network referral, I was told to come into see my PCP first instead. I came in, was looked at, and then referred anyway. MEANWHILE I WAS CHARGED MORE THAN $400!!!!! When I later raised the issue, One Medical staff actually acknowledged that they could find no record that I had ever been informed that my insurance was no longer accepted, and that THEY SHOULD HAVE TOLD ME ON SITE BUT ACKNOWLEDGE THAT THEY DID NOT. Despite that, I am now being expected to pay hundreds of dollars out of pocket for a visit I attended without being told that the insurance coverage I had previously used with them dozens of times was no longer valid. That is the part I find unacceptable. This was not a situation where I ignored a notice, misunderstood a bill, or knowingly chose to receive out-of-network care. According to One Medical’s own response to me, they did not communicate the insurance change, yet I am apparently expected to absorb the financial consequences of their failure to do so. I tried to resolve this privately before posting a review. Instead of someone taking ownership of the issue and correcting it, my complaint has been passed between multiple people for weeks. I have received messages from several different staff members, but still no meaningful resolution to the central problem: One Medical failed to tell me my insurance was no longer accepted and is still expecting me to pay the resulting charges. One Medical markets itself as a premium, convenient healthcare service with better communication and easier access to care. My experience has been the opposite. If a medical practice changes whether it accepts a patient's insurance, notifying that patient before continuing to provide services should be one of the most basic administrative responsibilities. I gave them multiple opportunities to fix this before leaving a public review. At this point, prospective patients deserve to know what happened so they can protect themselves from ending up in the same situation. If One Medical ultimately takes responsibility and resolves these charges appropriately, I will update this review. As of now, they have not.

Appointment seemed to go well but upon arrival at Lab found out I could not give sample because I think took an over the counter medication . I specifically asked if I could take it and was I could during the appointment. I had to wait 7 days due to this to give lab sample. Got results from lab but not One Medical. Called them, put on hold 5 minutes just to leave a call back number(why wasn’t that done immediately?). Get call back several hours, later and explain my results are not in One Medical and I should have a follow up, as told, concerning the labs. Person I spoke with said I would hear from someone by the end of the day. It’s been a week, and I just received notice to pay my copay. For what? This is a clown show.

Don't bother. They will ignore your medical history and charge you $30 to tell you to go to urgent care or your primary care provider.

Bobby Carter prescribed me the WRONG medication. In fact, he gave me something that would not help at all but could actually make my condition WORSE. They will not refund the money I spend out of pocket for the prescription because I used my own pharmacy. They are more harmful than helpful. Do not use, do not use, do not use!!!!!

BEWARE OF DECEPTIVE PRICING! On Amazon it say $29 for a visit and $0 during a trial for an Amazon Prime member, which I am. What a shock to find I was charged $154 for a brief visit with an RN!!! You can talk to an MD on many platforms for less than that! Even worse, when I wrote to them to complain, they never responded. TERRIBLE, TERRIBLE COMPANY!!!

A total scam! I was initially impressed with ease of setting up apt, quickness of apt and prescription. Then I got a $500 bill (I have great insurance and this would be a $20 telehealth visit normally) for that 10 min visit. Currently exploring options with insurance to fight this. Incredibly deceptive. RUN!

Convenient, attractive locations and capable mobile app/website, but the medical care and customer service I receive is not proactive and is quite frankly irresponsible and dangerous. My primary care provider did not request new labs for some metrics we’ve been watching in advance of my upcoming physical. I messaged the office, and they asked me what I wanted retested. Is this not the doctor’s job?? And anyway, the results wouldn’t come in time, so I had to reschedule the physical for the next available time that is three weeks out. So unprofessional. And then the doctor canceled the delayed appointment due to being sick, and no one reached out to me to schedule, and when I did reach out, all they offered was an appointment *two months* out or with a provide other than my own. When I’ve tried to switch providers multiple times in the past few years, they tell me there are no other MD’s in the office accepting patients. They can’t make an exception for a patient who is not getting good care from their doctor and has been with One Medical since 2014? They have been absolutely no help in this matter. Things have gone way downhill since the Amazon acquisition. The care feed super commoditized and transactional.