One MedicalReviews of onemedical.com

No doctors available in San Francisco. If we want care TODAY we have to go to the emergency room. Prior to Amazon's ownership, more doctors were available. AVOID THIS SCAM. Do not sign up for One Medical

I used their virtual care and spent 5 minutes with the nurse online. She said she couldn't help, doesn't know the diagnosis and asked us to go to the urgent care. Later, we received a bill for over $100 for the 5 minutes useless call. Complained to the billing department and they refused to recode it. So, expect no help and big bill anyway. I also scheduled a 5 min follow up call with a nurse about the treatment I received in their office a few days ago as I didn't get any better. They billed me about $200 for the 5 minute call. My insurance company told me they billed for 30 minutes for this. I will not use their virtual care anymore.

Impossible to know how much you’ll be charged. Why bother paying a monthly fee PLUS whatever surprise bill comes later depending on your insurance. I’ve used a few different virtual doc services over the past several years and the charge was clear upfront. And it was WAY less than the surprise bill I got from Amazon after a routine visit (which ended me up in Urgent Care with a doc telling me I should have been sent for an in person visit for that type of issue AND not been on the med prescribed. I’m less upset about that than the large surprise bill on top of the monthly fee. What is the point of this?? How is it beneficial?? If you don’t have AMAZING insurance, use literally any other telehealth company for a virtual visit for the same experience & WAY less money. Those companies at least don’t hide what you might be billed later! The fee is clear and paid upfront. So upset.

We recently tried One Medical via Amazon. This service was advertised as a $49.99 virtual healthcare visit.  Upon learning that we were not physically in the US (we were in France at the time) the doctor said that he is not able to consult. Following my short explanation of the issue, he reiterated that he could not help and I should be seen in person at an urgent care type facility.  This entire call lasted less than 5 minutes.   Imagine the surprise when, a couple of weeks later, I received a bill for $230 with reason as “New Patient Office Visit: Complex”.   I reached out to One Medical saying that (1) this was not an office visit (2) it certainly wasn’t complex and (3) the rate for a video consult is $49.99. All I received in response was a convoluted boilerplate saying that somewhere/somehow I had picked a different path than Amazon’s advertised $49.99 service, resulting in much higher billing for the same service. This response totally ignored the fact that it was not “an office visit” and there is nothing “complex” if the physician is unable to consult.    My subsequent email reiterating that this was not an office visit, that the virtual meeting lasted less than 5 mins, was by no means complex and the only outcome was the suggestion to go to an urgent care facility went unanswered. Yet the bills just keep coming. To me, this is a clear case of bait and switch wrapped around overbilling with incorrect service description. Needless to say, I have no plans to pay this outrageous and improper bill. Moreover, if One Medical do not address their disengenous practice of claiming a brief and utterly useless chat with someone who was not able to offer any medical opinion or input as a “complex visit”, I plan to broadly expose this practice on social media, and report it to compliance, health authorities, consumer protection as well as to Amazon executives as they should re-evaluate their relationship with such a shady operation.

One Medical used to be a great company but they really have gone downhill. I came here for a sprained ankle and the nurse partitioner who saw me literally told me in the hallway to the office "I don't know why you're seeking primary care, I'm not qualified to examine you..." yet they ended up taking me to the exam room, stating "I can't do anything for you" and then telling me to turn my foot left/right so they can perform an exam "because they had to do something." Despite stating that they were not qualified to examine me, they submitted a claim for an office visit exam. I expressed concern with One Medical and after stating that I contacted my insurance company, the staff tried gaslighting me, and then just ended up ignoring me. Eventually they chose to block me from seeing my primary care provider without telling me (the staff simply would not respond to me) and wouldn't correct a prescription that was sent to the wrong pharmacy. While I'm sure there are some good people at One Medical, I ultimately had to take this to the State and Federal Medical boards in addition to my insurance company because the retaliation to my quality of care concerns came from the Director level (at least as far as I am aware).

Wish I could it give it 0. Claims you will be seen within 25 mins or less. It actually took 7 hours before I got connected to a provider. The visit was 1 minute at the most. I chose video but didn't see her face, she was typing and took and barely looked at me. Choosing video for more money is not worth it. Getting the prescription is another ordeal. Still waiting. Great concept but doesn't work.

Stated it suddenly was too complicated too renew my prescriptions. Even though it wasn't as little as a month ago. In my opinion don't use this service. If I could give it negative stars I would.

Went in with a cough and provided my insurance. Was told to my face that insurance would cover it. “Shockingly” considering that the medical system is so broken, received a bill over $1000 for a 15 minute session and a strep diagnosis. I guess if the plan is to never get repeat business its a good model.