One MedicalReviews of onemedical.com

I was looking for a new PCP when mine retired. The closest One Medical PCP was a 2-hr drive away, but I was hopeful that she would be a good fit. I got there early -- because according to One Medical appointments start on time -- and had to wait about 15 mins. When I did see the doctor, she rushed through my intake. I have a complicated medical history and expected the first visit to be comprehensive so I could receive the best INDIVIDUAL care. When I asked about continuing a medication regime I have been on for 25 years with great success, rather than saying she would not prescribe these medications, she hid behind fuzzy language, saying things like she "wouldn't be comfortable" prescribing these meds. No explanation for why. I have a Ph.D. in molecular biology, have extensively researched my medications, and probably know more about their effects and risks than she does. After 2 weeks of going back and forth over this issue, she persisted with the fuzzy language, and I have given up. She had no basis for refusing to prescribe what I've been on for 25 years, no explanation as to what would occur should I suddenly go off this medication. In short, I felt that her biases were paramount in her mind, over-riding what would be the best medical care for me. Had she been definite that she would not prescribe what I wanted at that first visit, it would have saved both of us some time and I could have started looking for a new PCP again. I won't be renewing my One Medical membership.

I couldn’t get ahold of anyone. I tried the emergency call and waited 45 mins before giving up and it’s been 15 hours since I did a “treat me now” request and no reply. It’s supposed to take 25 mins for the call and 4-6 hours for treat me now. This app sucks, what a waste of time.

Used to be a great experience. Great staff and system, but since Amazon bought it, we are left with nothing but a huge bureaucracy. This is unfair to the great doctors and staff who make up the One Medical team. Phone numbers for the various locations are no longer available leaving one at the mercy of an 888 number stuck endlessly on hold. It’s like calling the IRS or the Department of Motor Vehicles. Hint: the membership lady told me this, so I’m telling all of you: if you are trying to reach a flesh and blood human being with a question, when you enter the voicemail hell afforded you as soon as you dial the 888 number, press option 2. Good luck to all of you.

We have been with One Medical for many years and used to be happy with the service, but since the practice got bought by Amazon it's been awful. Providers lack thoroughness. Billing has been a nightmare. Every single bill we received in the last two years was wrong and I spent hours on the phone. We are switching and are looking forward to better care in the future.

Absolutely awful. They bought my doctor's practice so I gave them a try, despite annual fee, because I like my doctor. I broke both wrists and called for an appt. They offered me one more than a week out!! After extended discussion they relented and made me one for 10am. When I got there at 9:55, they said I was late -- appt was made for 9 am. Phones are answered in a different time zone. Remote staff not very bright. Amazon doesn't know how to run a medical practice.

just a waste of time when i was having heart palpitations, they put me through so much to give them all my records and pics of my prescription bottles and still wont help me with a refill. they had me prepay the $29 fee and took my money for nothing!!!!

I really wanted to like One Medical, but my recent experience was incredibly disappointing. I reached out expecting help within the 4–6 hour window they promise instead, it took over 8 hours to get any assistance. By the time someone finally responded, I could have (and should have) just gone to urgent care. When you're not feeling well, waiting all day just isn’t acceptable especially when the whole point of a service like this is supposed to be convenience and timely care. Unfortunately, One Medical fell short when I needed it most.

This enterprise is a major scam , I’m working for University of Miami , they advertise best care and medical services, went with my son for a regular visit paid the copayments and they bill me for 105 dollars with full insurance and cover by University of Miami . Major scam .