One MedicalReviews of onemedical.com

When I started using 1 Med, about 12 years ago they were great - in ALL respects. When you called the first choice on the phone tree was to press 1 if you were a current patient. That told me they really cared about patients. Since Amazon has taken over they have changed - and not for the better. the medical care is still primo. With only a few exceptions we have gotten first class medical care. But the rest... I had to call this morning with a simple question. I got lost in the phone tree. there were choices to talk about prime membership, if you had membership thru your employer, if you wanted 'pay per visit'. I got so frustrated I just pushed whatever button and they then had to transfer me. This tells me that they are now more about marketing than patient care. Many others have complained about billing. Ditto. A bunch of years ago I had a billing issue when my insurance status changed. They gave me the number of someone in the billing department and we worked it out. Last year, when I went for a visit, they told me I had a balance. It sounded high. They said they would have someone from billing call me. I'm still waiting. If you have the patience and energy to deal with the peripheral BS, One Med is still great medical care. If you can't deal then find another care provider.

If I could give zero stars, I would. I signed up - paid the $99 fee which frankly, you can't not do because by the time you get billed by your insurance for a service, it's a month later so you can't cancel in time to see how much they screw you. I did a 6 minute video call to get a prescription refilled which worked fine. My insurance information is loaded to the site and three weeks later, I got a bill for $412 for that 6 minute call. How is this a benefit? They don't tell you anywhere about what these video calls will cost which I thought were included in the annual fee. My insurance is covering $35 of that amount and I am LIVID! I should have known Amazon is only there to make money, not to help anyone. It's a complete SHAM.

If I could give Amazon Medical Care Telehealth/Pay-per-visit "practitioner?" staff and the customer service supervisors a ZERO, I would. I should have looked at reviews before trying this Prime Member service. Now I'll just add to the low ratings in an effort to warn others. I had received an email about the service months ago and had held onto it thinking I'd give it a try since it seemed to be a convenient and affordable alternative vs seeing my primary (an hour away) when I get a typical seasonal sinus infection (a listed common condition they treat). So, I got a sinus infection recently and paid the $39 to give them a try. 3 Days after getting delayed (often beyond the two-hour allotment) and automated (not personal) responses, I was denied care and I had to resort to seeing my primary care physician after all to get the care I needed - an antibiotic. Amazon staff "practitioners?" are not skilled enough to know the differences in symptoms between an infection and a virus. Yellow mucus should be enough said to know we are dealing with an infection but there were plenty of other indicators I could list out that they ignored. I sent Amazon One Medical screenshots of the diagnosis and care notes from my primary care provider and asked Amazon One Medical for my money back since they did not provide me a service or care, they also misdiagnosed me and significantly delayed my care. Then they denied my getting my money back too!!!! BE WARNED! DO NOT TRY THIS SERVICE! I regret it completely. The experience felt like a total scam. Zero Patient or Customer Care.

Absolutely outrageous billing practices. I had a 20-minute virtual consultation with One Medical where no diagnosis or meaningful treatment was even provided — and I was slapped with a bill of nearly $410 out of pocket. For context, I’ve had full urgent care visits (in-person, with exams and bloodwork included) that cost far less than this. This is blatant price gouging. Charging the equivalent of an in-office visit for a short video call, while providing zero actionable medical help, is unacceptable. It feels exploitative and predatory. If you value honesty and fairness in healthcare, avoid One Medical. I regret ever using their service.

Despite a local outbreak among school children here, adult teachers cannot get a COVID vaccine, even though One Medical claims they provide it. Not only don't they have it, they don't know when they are going to get it.

This seems like such a scam, I'm angry at myself for signing up. But, neither my doctor nor my son's does telehealth and sometimes you need a doctor but can't muster up the energy to go so I figured why not. Well let me tell you for 99% of the things I asked for either of us they referred us to the PCP. What a joke. Once I sent a message about getting a prescription for Wegovy but they said "oh, you will have to select a 'doctor' and have a virtual visit". Oh and of course those visits are 'extra'. So I pick someone half my state away (Yuridia Serna) and she calls me. The whole visit was a joke because of course she had to do a whole health assessment. She started asking me for dates of my last pap, colonoscopy, etc then says next you'll have to go get blood work. I've already learned a lot and know you do not need blood work for Wegovy. So anyway eventually I hang up. Literally never sent her anything of course and never spent even more $$ on blood work that had already been done by my PCP. I just went back to him and canceled this. Forget this place. They harassed me for months to pay $20 copay which I felt wasn't necessary as she refused to write the script without me paying more $. STAY AWAY. I paid the bloodsuckers to avoid them dinging my credit but I thought about it a minute lol

False advertising. It’s clearly states that they treat my condition and prescribe medication either via messaging or virtual care. When subscribed and put in a request this is the answer I received. Their answer is completely opposite than what they advertise. Their website clearly states they manage chronic conditions and prescription refills. I’m glad I did the free trial. This service is completely useless. Why tell people you treat when you actually don’t. Waste of my time. My name is Hanna, and I’m a physician assistant. Thanks for reaching out, and I’m happy to share information about next steps. I’ve also included general information about the virtual services that are included with your membership for ongoing support of your health and well-being.
YOUR PRESCRIPTION REQUEST(S)
On-demand care options, like our Discuss Common Conditions (Treat Me Now) and urgent video chat features, are great for short-term medications and medications that can be safely managed without close monitoring. Because …….. is used to treat a long-term health condition, I recommend contacting the provider who usually prescribes your medication for a refill, even if you’ve been taking the medication for a long time. If you don’t currently have a primary care provider, please let me know and I’d be happy to provide resources to help you locate a provider in your area.
If you’re unable to reach your usual provider and would like us to consider sending a one-time, short-term prescription to last until you’re able to follow up with them, please answer the following questions for each requested medication:
1. Please list the medication name, dose, and full instructions as printed on your prescription label and attach a photo of the label, if possible.
2. What is the reason you were originally prescribed this medication?
3. When did you start taking this medication?
4. Who usually prescribes this medication for you (name and specialty), and when was your last visit with this provider?
5. Could you tell me more about why you’re requesting a prescription today (e.g., unable to reach your usual provider, looking for a new provider)?
6. Have you ever experienced any side effects? If so, please describe.
7. When did you have your ……. last checked? Please attach a copy of your most recent results, if available.
8. Please list any chronic or ongoing medical conditions you’ve been diagnosed with.
Best,
Hanna

To Whom It May Concern at One Medical, I’m not sure it’s possible to feel more dismissed, more gaslit, or more infuriated by a healthcare provider than I have been by One Medical. Let me be blunt: I waited nearly two years for One Medical to have an actual doctor available in-office. My condition is complex. I respect physician assistants and nurse practitioners—but in my case, I needed a doctor. And for two years, One Medical failed to provide one. Fast forward to now: I attempted to refill a common antibiotic for diverticulitis, a condition I’ve been diagnosed with and treated for since 2022. One Medical told me they had no record of my diagnosis. None. Not the specialist referral. Not the tests. Not the prescriptions. Not the consults. Nothing. This is beyond absurd. I saw a One Medical doctor five weeks ago who specifically prescribed medication for my diverticulitis. We had a full consult about my history with it. Yet when I called to renew that prescription, I was told—again—that there was no record of my condition, my medication, or any reason to refill it. From August 25th to August 30th, I spent hours trying to get through to patient relations. Every call ended the same way: denial, deflection, and a suggestion to “just book another appointment.” That might work for someone in perfect health. But for me, dragging myself into an office just to refill a prescription I’ve already been given is not just inconvenient—it’s cruel. And the worst part? I was treated like a nuisance. Every customer service rep, every clinical nurse I spoke to acted like I was irrational for asking them to do their job: to look at my records, to acknowledge my diagnosis, and to refill a medication that’s clearly documented across my specialist network—from pulmonology to cardiology. Everyone knows I have diverticulitis. Everyone except One Medical. So here I am, stranded. The specialist who originally diagnosed me is no longer in business. And One Medical, the company that absorbed that practice, has erased my history and left me without care. If you’re looking for a provider that will ignore your records, deny your diagnosis, and treat you like a burden—One Medical is the place. If you value your health, your time, and your dignity, stay far away. I hope someone at One Medical actually reads this and contacts me. But based on your track record, I won’t hold my breath. You’ve made my medical life hell. Sincerely, Edwin H. Balder