One MedicalReviews of onemedical.com

I joined last September to use the travel medicine service which, at the time, was clearly shown as being inclusive with membership. Short video consult with a provider and a simple prescription for anti-malarial and altitude sickness tablets - i'd done all the work to complete the travel schedule prior to the consultation. then the surprise bill for $340! apparently i had a scheduled moderate to high complexity consultation that my insurance will not cover. this is misleading price gouging

Used them 10 years ago - amazing on time and caring. Then amazon bought them. Run away. Do not use this service. Doctor no shows my appointment and they bill you anyway. This company is seriously messed up now. Do not use them.

Horrible horrible service intended to squeeze every dollar out of patients. I went for a routine physical, which is covered by insurance. After getting labwork done (which i paid for separately), the doctor suggested we speak on the phone to discuss the labwork. I was then charged $200 for that 5 minute phone call, which should have been included in my physical. She also referred my to see 3 specialists. One of those specialists told me it made no sense that she had referred me to him, but i still had to pay for his time, which was $450. So a routine physical, which is supposed to be free, cost me almost $700 due to One Medical clearly training its doctors to try to squeeze dollars out of pateints.

I have a 77-year-old mother who was being really well taken care of at an Iora clinic in Washington state prior to them being taken over by One Medical. She was in fantastic condition, fantastic spirits. Her appointments were easy to get to. She was able to reach her doctors and always get her medications. As soon as One Medical took over, EVERYTHING fell apart. It’s impossible to reach anyone let alone your doctor or anyone familiar with your health, there’s no way to reach any of the offices or even anyone in the state. We’ve had multiple medication emergencies where prescriptions weren’t called in and we weren’t able to get them filled. We’ve had referrals sent to the wrong locations and it’s an absolute nightmare for anyone to reach out for help. My mother can’t use an app or spend two hours on the phone pushing buttons trying to figure out how to talk to someone. Her mental and physical health have dropped exponentially. One Medical should be absolutely ashamed of themselves. We spent days trying to reach anyone to help. Get an appointment for mental health and trying to get prescriptions filled with no return phone calls and no return messages but now that she’s been in the hospital, we get three calls a day asking ridiculous risk assessment insurance questions for them to determine how much of a financial risk she is to them. It’s absolutely disgusting.

I went to see a doctor at one medical. They did not do any vital signs check up, and was only prescribed an otc medicine. There is no breakdown on billing to explain the bill. I felt, like they just throw in a very high amount with no explanation, since I do not have insurance.

They advertise tretinoin for insurance prices and out of pocket. However they refuse when you do the one-time consult to prescribe for a 30-day supply which most insurances will pay for. So you have to pay out of pocket or use your HSA for a 80-day minimum supply. They acted like insurance doesn't cover that but I have literally had my PCP order it and got it through insurance for $11.

awful, took 36 hours for them to call in Paxlovid for covid, compelete waste of time and money

Horrible service! I've now been waiting for 6 hours for a provider to contact me back. I had an allergic reaction to the medication they gave me and need another prescription. They keep telling me they are busy. If that's truly the case, maybe they should hire more providers. This is unacceptable when you are dealing with people's health. I will never use them again!