One Legal | An InfoTrack CompanyReviews of onelegal.com

Excellent!!

Our company ordered 2 day service and uploaded our documents. One Legal had 12 days to make up to 5 attempts to serve. I checked our account every day and there were no updates. After 7 days I called. I was told that service had been attempted and Jeanne said she would "escalate" our order. 3 days later our account was updated. Service was attempted to the wrong address. I called and corrected the address. The Rep, Grace, contacted the process server while I was on hold. I was told that service would be attempted again. I reminded Grace that there are only 2 days left for this to get served. They did not make any other attempts at service. The phone reps were nice, but that doesn't matter a whole lot when the company doesn't do their job.

They got what I needed done in a timely fashion ,I was 350 miles away and needed my filing done immediately and served and they did it . Thank You Legal ONE could not have done it with out you ,.

Takes a month to post a payment, when they serve documents I often need to inquire as to where my proof of service is as it can take upwards of 5-7 days (they state 3) for it to be returned after they have completed it.

Great Customer service. Gave timely updates as to the status of my order.

One legal is a rip-off I would not recommend this company to anyone. I was directed by the county clerk's office to go under e-file tx.gov where I could amend a divorce decree free of charge and unfortunately I end up with one legal. After countless emails and phone calls to one legal explaining in detail of what I was trying to accomplish I end up paying $50 for a document retrieval that was an error and they refuse to refund my card back not to mention I never even received any documents even if that's what I was trying to order. Once it was realized that the order place was indeed an error the order was to be cancelled the account was to be shut down and the card was to be removed from their site. Ms. Gonzalez was no help and she was very very rude. I'm out of $50 yet they told me that the order was on hold because they were unsure what I was trying to do even after continuous explaning and explaning I even called and asked for the phone calls to be reviewed as well as all of the emails that was sent out to Ms.Gonzalez at one legal nothing happened except a $50 charge Some of the emails : If you are trying to amend your case, you may need to FILE the proper paperwork. One Legal CAN file documents for you, but you would need to place a filing order. I’m not sure exactly what you are trying to do but the order you placed is for retrieval – to obtain documents only. This order is not to submit any paperwork to amend a case and we are not the court so we do not update dockets either Please let me know if you would like me to do anything further. If not, I can close your order. I have NEVER encountered a company that clearly see that if it appears a potential customer was clearly confused and not understanding exactly what was ordered and asked for guidance to be told basically it's your problem not ours deal with it Roxanne Gonzalez Lead Fulfillment Specialist, One Legal NO HELP !

One Legal are beacons in the wilderness of legal filing, Enlist their help and your problems of interfacing with the court filing system are over!

Go with this company Filling was so easy. Very nice people. It is a lot less stressful then filling the documents yourself. Very affordable.