OneAZ Credit UnionReviews of oneazcu.com

i originally called to close the account because i opened it for the bonus that i received a few months ago and did not need the account any longer. melissa graeves was such a great customer service agent. she told me about having a propel savings account for under 10k for 3.75 percent and i checked my ally account and i was receiving 3. % but i can only give you 9999.99 to get that rate. she also told us that one az was opening a branch in surprise which is 5 minutes from my home. i decided to not close the account due to the propel saving account and the new branch opening. at the time of my first call melissa did not know when the new branch was opening probably in the fall 2026 and then she even called me back to tell me it was early 2027. now that is excellent customer service. it was a pleasure speaking with her this morning. she also explained to me that i need to keep a share account with 5.00 in it to be a member. i am not familiar with credit unions and so was extremely helpful explaining everything to me. what a great conversation today.

I used chat to help me with a problem that I was having with my card. Melanie Hunsicker responded immediately and explained what the cause was and directed me to a number to call regarding PIN. I appreciated her immediate response to this matter. Thank you Melanie

Karen was most helpful navigating me through an issue made more problematic because I currently live abroad. She explored all options to help me. Her communication was very clear and I appreciate her thoroughness.

Melissa Graeve provided excellent customer service regarding my issue. Also, she provided me with very helpful information involving a propel savings account. Thank you, very much!!

Morgan Robel was amazing she walked us through every step of our refinance, answered all of our questions and made the process so easy. Thank you!!

Marquelle S. gets it done and with professionalism and a high sense of urgency. All of my auto loans are through OneAZ and the level of service provided is the reason. Marquelle is an integral part of my financing decisions when it comes to who I choose to work with. His attention to detail and sense of urgency is always on point. Always a pleasure to work with Marquelle and OneAZ.

Melissa Graeve provided EXCELLENT support to me related to Zelle. I use Zelle frequently and have experienced every nuance of its capabilities and limitations which are not transparent to the user but when exceeded are extremely frustrating. Melissa diagnosed and researched my issues and answered every question. I am now an expert Zelle user and am able to manage my use of that app without running into problems.

Mikayla Meier called me to finalize my new savings account. She quickly found the hold up on the processing of the new account and straightened it out in no time. It was a pleasure speaking with her. She has a very friendly personality. She helped me get the funds in the account that were needed and I'm ready to go! She made it exciting. Thanks Mikayla and OneAZ for my new accounts. All I have worked with to open them have been so pleasant. Including Emma Hernandez in the Yuma Branch for my business account who got everything in order and worked out so well.