OneAZ Credit UnionReviews of oneazcu.com

I applied for a vehicle loan and opted to ONLY open an account if I was approved for the loan. When working with the loan officer, she insisted that I have to open an account in order to be approved for a specific rate, I even verified that if I was not approved, the account would not be open, because I didn't want account without a loan being approved. I recently received a statement that shows I now only have $5 in my account (she charged me $25) because it has been charging me $5 a month for the last 4 months and I didn't even want the account to be opened!! I have emailed the loan officer several times, and she promised me it would be taken care of. To date, since August, nothing has been done.

Brutally painful to work with. Always very friendly, but NOTHING is easy or straightforward: impossibly long phone hold times (no, I do not need to know the banks routing number....again...), only to be redirected yet again; after which, I often still cannot get my issue resolved. I have a small business, and they are unable to link my business and personal banking information in such a way that I can access all of my information in one place. When they updated their website, I had to literally delete my accounts and re-set them (all); it took well over three hours. It took four phone calls and 75 minutes to change the card for my Google Pay. I keep having to ask myself whether it is worth the hassle, just to support a local credit union (anyone other than Wells Fargo where, sadly, everything was always very simple)

Very friendly people in branch, but the policies and software of this bank make doing business near impossible. I cannot speak to a personal acct. My business partner and I purchased a business, and opened a OneAZ acct. They will not allow both of us access... only one "control" person. But we are never in same place, and trade off with who is physically here. Simply logging in online requires them sending a passcode to a PERSONAL email (won't send it to the business), so the other person must coordinate with the one who's email they send, and do so in near realtime b/c you only get 5 minutes. They randomly lock us out of the acct, but only the control person can talk to them to unlock it. We both travel. Then, their software will not talk with "Plaid"... the major platform nearly all accounting software uses to link bank accounts. So that means manual data entry of all transactions, using a bank statement! I feel like I am in a worse version of 1970, but with the added difficulty of technology that is more of a blockade than any kind of help. I cannot speak to personal accts, but this is NOT a bank to use for a business.