OneAZ Credit UnionReviews of oneazcu.com

I called the Member Care Center regarding an interest charge I noticed on my statement. I spoke with Marisa Felix and explained my issue. After checking with a supervisor, Marisa was able to resolve my issue. I appreciate the very professional and efficient way in which Marisa was able to assist me.

I had a wonderful experience with Laura, the branch manager in Gilbert. Great customer service, great attitude. At my first visit with her she explained all my options very patiently and in detail and a few weeks later when I called and needed her to send me a letter of verification, she sent it promptly on a Friday afternoon at 5:15 p.m. Now I ask you? Is there anywhere else you would be able to have 1. Personal # of the branch manager? 2. Have them call you back within minutes? 3. Respond to your needs promptly..I THINK NOT.! On top of that, Laura is just so pleasantly nice.

I had a debit card issue and started an online chat with Karen Sperduti. She was super helpful, friendly, and fast. She got my issue taken care of right away. We have banked with OneAZCU for around ten years and have always been very happy with them.

We regularly visit the Scottsdale branch, where our personal banker, Briana Hughes, consistently provides exceptional service. She has streamlined the opening of all our accounts, making the process both straightforward and efficient. Whether it’s a car loan, a signature loan, or a credit card, Briana is always available to assist us. Additionally, she is proactive in introducing us to new products and services, such as high-yield savings accounts, which are not typically offered by larger banks. This type of service is not something you will find in a traditional "bank".

Karen was super helpful! I received a scam text claiming to be OneAZ, she cleared everything up immediately and answered all my questions!

Marquelle was a delight to work with. He was professional and kept me informed at every turn. I made the right choice to work with him and OneAz Credit Union to refinance my auto loan.

I had a great experience with my recent car loan at one AZ credit union in Tucson at the NW branch. After checking for the lowest interest rate on new vehicles in Tucson, again, OneAZ came in with the lowest interest rates. I contacted them by phone and worked through an employee named Charlene Jurado. She made the loan process very easy by answering all my questions and providing clear directions as to what I needed to do to get the loan. She worked with AutoNation Toyota in Phoenix and I was assured of a good rate. I decided to refinance another loan on a truck I had bought in August. Rates have dropped significantly in the last few months and by opening a checking and small savings account with OneAZ I was able to save almost four percentage points on my 2016 truck! I’ve worked with Bank of America for the last 25 years since that’s where I had my mortgage, but I am anxious to use better services at a local credit union. Also, the NW branch has excellent help if you’re not understanding anything in your banking.

Wendy at the Tempe OneAZ location was friendly & very helpful in getting my accounts setup. She is clearly well-knowledgeable about banking, and was professional in explaining everything & answering all of my questions. It was quite a pleasant experience, and I know my bread's safe rn.