On Air ParkingReviews of onairparking.com

Response from On Air ParkingDec 22, 2025

We understand how frustrating this is, especially so close to the holidays, and we truly wish this had not happened. While we don’t own or manage the parking facility, we were notified of the overbooking as soon as it was identified and reached out right away so you wouldn’t arrive without parking. Our support team left a message trying to connect with you to help rebook at an alternative location, and we’re still more than happy to assist in finding the best available option. We’re truly sorry this happened, and we are discussing this with the facility to better understand what occurred, as we only sell the allotted spaces they provide.

Response from On Air ParkingDec 4, 2025

Thank you for parking with us several times Francine, and we’re really sorry this Miami experience was so frustrating and not what you expected. Please know that On Air Parking is a reservation platform and doesn’t manage the facility or shuttle directly, but we take feedback like this very seriously and will be following up with the facility to see what happened that morning. If you can email a copy of your Lyft receipt to [email protected], we’d be happy to help with that added cost, and we truly hope your Fort Lauderdale experience feels much smoother.

Response from On Air ParkingDec 4, 2025

We’re really sorry to hear you were charged more than the price you were quoted Nate— we know how frustrating that is, especially when everything was booked in advance. Since On Air Parking is a reservation platform and the facility collects any fees directly, we’d like to take a closer look at this for you. If you can email us a copy of the receipt showing the higher amount, along with your reservation number, to [email protected], we’d be happy to review it with the facility and get clarity on the charge. We tried searching by your name and only found a reservation from 10/26–11/2, so this may be tied to a different email or traveler. Any details you can share will help us track it down — we’d really like to get this resolved for you.

Response from On Air ParkingDec 4, 2025

We’re so sorry to hear how stressful this experience was Aryelle — that’s absolutely not the kind of start or end to a trip we want anyone to have. It sounds like the issues you ran into were specific to the facility’s operations, as On Air Parking is a reservation platform only and doesn’t own or manage the lot or shuttle service. We tried looking up your reservation but couldn’t find it in our system, so if you’d be so kind as to email us your reservation number at [email protected], we’d really appreciate it. We’d love the chance to look into what happened, follow up with the facility, and do what we can to help make this right for you.

Response from On Air ParkingDec 4, 2025

We’re really sorry to hear about the unexpected charge Dilip — that’s understandably upsetting, especially when you arrived on time and followed all the instructions. On Air Parking is a reservation platform and doesn’t add or authorize any extra fees at the facility, but we absolutely want to help get this sorted out. If you could please email us a copy of your receipt showing the additional $45 to [email protected], we’d be happy to review it with the facility and help determine what the charge was for — and make sure any errors are refunded. We appreciate you bringing this to our attention.

Response from On Air ParkingDec 4, 2025

We’re truly sorry this happened Gary— we understand how stressful it is to arrive with a prepaid reservation and find no spots available, especially when you’re trying to make a cruise on time. It appears the facility oversold during the busy holiday period and didn’t manage their inventory correctly. While On Air Parking is a reservation platform and doesn’t own or operate the lot or shuttle, we take situations like this very seriously. I see we were able to speak with you and refund your reservation in full, though we know that doesn’t undo the stress you experienced. We’ll be following up with the facility, and we sincerely hope you’ll give us another chance in the future.

Response from On Air ParkingNov 17, 2025

It was truly great speaking with you today, Onyx, and we’re glad we had the chance to talk everything through. We appreciate you giving us the opportunity to learn more about your experience and to clarify that On Air Parking is a reservation platform that doesn’t own or operate the parking facility or shuttle service. We sincerely hope the steps we took helped make things right and that you’re feeling more confident about your experience with us. We’d love the chance to welcome you back on a future trip.

Response from On Air ParkingNov 15, 2025

Larry, it was great speaking with you today, and I’m truly glad we were able to clear up what happened. We’re very sorry you had to deal with that gate issue—especially after everything else with your parking and shuttle went smoothly. I also want to kindly clarify that the person you spoke with was staff at the hotel, not On Air Parking; we would never speak to our customers that way, and your review is understandably more about the facility’s handling of the situation than our reservation platform. While we don’t own or manage the garages or hotel staff we always want your experience to be as seamless as possible, and I completely understand how frustrating it was in the moment. We sincerely hope you’ll give us another try Larry, and we’ll be here to help ensure your next trip goes much smoother.