Jennifer
Not at all what we expected
Received quickly but were not the quality we expected. The graphics did not fit the bike. We sent in pix of the bike front and side view as asked. While they were close to size and shape they did not fit our plastic properly. It made our brand new 2025 KLX look like a kindergartener put decals on it. We followed directions exactly along with the video. My husband has applied many decals both large and small and never had any issues until this. The edges will not stick even after applying heat gun, the front fender was impossible so that couldn’t even be put on. We got the rest on but look awful and cheap and will likely be removed in next few days. After spending $250 we are very disappointed.
Response from OMX GraphicsMar 13, 2025
Hello, We find it quite strange to receive a 1-star review without a single email, message, or photo from the customer before posting this complaint. It’s a bit odd to claim there was an issue, yet never attempt to contact us for a solution. Instead, we’re blindsided by a negative review without any prior communication. Let’s set the record straight: - The template used for the customer’s 2025 KLX is the only template available online and the same one we’ve used many times without any problems. If it were incorrect, we’d be hearing about it from multiple customers - not just one. - There are many reasons why a graphics kit might not apply correctly, and lack of proper installation knowledge is a major one. Graphics application is a skill, and despite following a video, mistakes happen. Misalignment, improper surface prep, or incorrect heat application can all lead to poor results. - The claim about bad quality is simply ridiculous. OMX Graphics has been using Substance media for over 14 years - the gold standard in extreme sports graphics industry. There are no better materials available, period. All major name in motocross relies on it, and so do we. Saying our graphics look “cheap” is completely false, and thousands of satisfied customers prove otherwise. The bottom line? OMX Graphics has built its reputation on top-tier quality and customer satisfaction. We never leave a customer disappointed. All we ask for is basic communication - email, photos, anything - so we can fix an issue if there truly is one. Instead, we’re left guessing from a vague review. We’ve already reached out, asking for photos to assess the situation. Let’s see how this one turns out.