Thomas Edwards T.
Not Awesome So Far
Well, this has not been the best experience. I ordered my custom graphics well in advanced for my daughter's first big race which will be Jun 26. Five days from now... I placed the order July 22 it is now Jun 21 and my shipment as of right now is in Belgium. This is quite disappointing. I'm pretty patient with online orders and understand sometimes things may fall through the cracks. This is more than likely a one off as OMX has pretty good reviews. But, after two weeks of not hearing anything I had to reach out to sales just to get the ball rolling. I don't believe the graphics will get here in time and ruin this race weekend's debut. I will probably look elsewhere if I need new graphics for her kart. This has been a bit of a let down. Hopefully, the graphics are awesome whenever they get here. I expect they will be exceptional and for that I give OMX a 2 star rating. I think that is fair.
Response from OMX GraphicsJul 22, 2025
Hi Thomas, Thank you for your honest feedback. We’re truly sorry for the delay and understand how frustrating this must be - especially with your daughter’s big race coming up. Your order did take a bit longer in production due to the combination of holographic + galaxy finish, which is not a standard option and takes extra time to prepare. This is also mentioned on our website, but we completely understand it can still be disappointing. On top of that, we’ve been dealing with a very high volume of orders recently, and in your case, the delay is 100% on us. As soon as we realized this, we upgraded the shipping to express delivery at no extra cost, even though standard shipping was originally chosen. Your graphics are now on their way and we truly hope they reach you in time - and that your daughter loves them when they arrive. At OMX Graphics, we take pride in both our product and customer service. As a gesture of goodwill, we will cover the cost of your next graphics kit in full if you decide to order from us again. We truly appreciate your patience and your good words about our overall reputation. All the best