OMX GraphicsReviews of omxgraphics.com

Response from OMX GraphicsOct 14, 2024

Hello, Let’s get a few things straight. Your order was placed on October 1st, and as clearly stated on our website, the design process takes 3-5 business days before production even starts. And it is slightly increased during sales events. You began demanding updates on the second day, well ahead of schedule, and despite us explaining this repeatedly, it seems there’s been a misunderstanding on your end. As for where our graphics are produced, yes, we have more than one factory, and some of them are overseas. This doesn’t impact delivery times at all. With FedEx delivering worldwide in 3-5 business days, it doesn’t matter where the product is made, so long as it’s top quality — which is exactly what we provide, as 40,000+ customers can confirm. Your graphics are already on their way, and the delay you experienced was simply due to high demand, not poor service. We communicated with you every step of the way, but there’s always a portion of customers who would rather shout loudly on Trustpilot or elsewhere instead of being patient and understanding the process. We’re confident that once your graphics arrive, you’ll see the quality is well worth the wait and hopefully change your mind. Best regards,

Response from OMX GraphicsMay 20, 2024

Thank you for taking the time to provide feedback on your recent experience with our service and design. We are glad to hear that you found our service and design to be great. We are sorry to hear about the issues you have encountered with the quality of the decal material. We use Substance media materials, which are trusted by leading dirt bike graphics manufacturers all over the world for their durability and quality. It is concerning to hear that you experienced wrinkles and shrinking after only one month of use. In some cases, issues with adhesion and durability can occur if the decals are applied to a greasy or dirty surface. This can affect how well the decals adhere and how they hold up over time. We recommend thoroughly cleaning and preparing the surface before applying the decals to ensure the best results. We value your feedback and will use it to improve our products and services. If you would like to discuss this further or require any assistance, please do not hesitate to contact us. We appreciate your business and hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our products. Best regards,

Response from OMX GraphicsMay 20, 2024

Thank you for sharing your feedback regarding your recent experience with us. We are pleased to hear that you were satisfied with the quality of the graphics you received. We apologize for any inconvenience caused by the longer-than-expected response times and shipping delays. As a global company with production sites and offices in multiple locations, including the US, Finland, Latvia, and soon Germany, we strive to provide the best service possible. In cases where our US production site is busy, we may ship from our European locations to ensure timely delivery. We understand your concerns about shipping times and want to assure you that we use FedEx for all our shipments to maintain high quality and reliable delivery terms, whether shipping from Europe or the US. Regarding response times, we aim to reply to all customer inquiries within 48 hours during business days, although occasional delays may occur due to the high workload of producing top-quality dirt bike graphics. Thank you for your understanding, and we appreciate your feedback as it helps us improve our service for all our customers. Best regards,

Response from OMX GraphicsMay 8, 2024

Thank you for sharing your feedback with us. We are pleased to hear that you find the colors and graphics of our product great, and that you appreciate the durable material used. We understand your concerns regarding the fitment of the graphics on your plastics, and we apologize for any inconvenience this may have caused. Since you have not yet installed the graphics, we kindly ask you to reserve final judgment on the fit until after they have been applied. Our team has extensive experience in creating this type of model, and we have had no previous complaints regarding fitment issues. We would greatly appreciate it if you could revisit your review after the graphics have been installed. If you encounter any difficulties during the application process, please do not hesitate to reach out to us for assistance. Your satisfaction is our top priority, and we are committed to ensuring that you are fully satisfied with your purchase. Thank you for your understanding and patience. We look forward to hearing from you again after the graphics have been fitted. Best regards