Omni HotelsReviews of omnihotels.com

Great experience at Omni Louisville. Nice pool and great hospitality.

I’m sorry to have to write a negative review for the Omni resorts as we have enjoyed them for so many years. The Omni Royal Orleans in New Orleans is simply falling apart. We stayed in the penthouse suite last year and not only was well. The furniture was so shabby and for the amount of money that we paid for the week there I would say my partner was really disappointed, only, the door to the pool was slamming since starting at like 5 o’clock in the morning and waking us up and when I complained several times I was told something would be done about that door, waking us up every morning and of course, nothing was ever done. That was last year and we were told that there was gonna be an upgrade there no pillows at the pool anymore there no umbrellas and here’s the best part this past week we stayed and , I love staying at the hotel because it really is just the best pool so not thinking and trusting that the pool is going to be at least up to the same quality of cleanliness when I stepped into the pool I really busted my butt hurt my knee slammed into the wall, slipped on the stairs hit my back The pool was green and slimy green and slimy. I called maintenance. I called the front desk. I complained I don’t know what they did after that because I didn’t even go back into the pool the next morning they told me they had to clean it and then we all had to get out but when you think about the fact that that pool was so green and so slimy and it was jazz festival week That the hotel didn’t try to make the pool up to the standards that they normally uphold for one of the busiest weekends and busiest weeks and busiest times of the year in New Orleans. It’s disgusting.

Below is an email sent to Mr Strebel whom I was advised was no longer the CEO. They said I should expect a reply, which hasn’t happened. Very disappointed that they don’t appear to appreciate or take seriously customer feedback. The complaint is about the cost of a massage at US$185 for 50 minute treatment, which was basic. The cost of the above is criminal and should be reduced to US$80. Paying guests have access to all hotel amenities. Is the price of US$185.00 internationally competitive? Attached for your information are details of the Holiday Inn, Kensington. In addition, you may want to survey customers staying at the hotel how was their spa experience and if it was value for money. Please note and I stress my concern is not with any staff members but with the Omni hotel chain. Background On Thursday 28 September I had a massage for 50 minutes not even an hour that cost US$185. The massage was billed as a special unique experience. Again it was was not value for money. The massage room was very average making the first impressions deflated at best. My expectation of a leaving with an overall wow factor was not met based on the cost, which has nothing to do with the staff. I shall be pleased to receive reply a by close of business based on US time on or before 4 October.

I’m trying to understand how a company makes a corporate reservation for a block of rooms but when an employee arrives there are NO ROOMS AVAILABLE??? I worked 16 hours and am camped out in a hotel lobby waiting for housekeeping to clean my RESERVED PAID FOR ROOM they evidently GAVE AWAY.