Sandy
Fine until they double charge you for your hotel stay
I had the pleasure of attending the National School Safety Conference in Florida at Omni Resort Championsgate as an educator and it was a great venue for the conference. The resort itself is impressive when you enter with the grand lobby, the pools and lazy river. It was beautiful. There were plenty of choices to eat as well. Rooms were clean and quiet and very comfortable. This is where my praise ends unfortunately- on the day I checked out. The person at the front desk was very kind in helping me split my bill as the organization I work for will only reimburse for the days the conference was actually going on (from the 19th through the 24th). We chose to stay longer at Omni to explore Orlando and enjoy the resort and so the subsequent days had to be separated and we were happy to pay for those days on our own. There seemed to be no issue, the receipts were given, money cleared on my bank account, and we left happy and content. The next morning, I checked my bank account and much to my surprise, the hotel charged me a second time for the entire stay at the resort on top of the already cleared charges, essentially clearing out my checking account. I called the hotel immediately and left a message as I am no Pacific Time. No return call. So I called their customer service line for all Omni resorts and filed a ticket. We kept getting disconnected but after multiple calls a young lady helped me file a claim. I called the next day to speak to the accounting department directly at the hotel after no return phone call. They claimed that first it was their system that made the error, then the person, but no apology for the inconvenience, and still waiting for them to refund the second charge. If it wasn't for my bank, it would be a financial mess right now. Even in their email that "claims" they will reimburse me soon- no acknowledgement of a mistake, no apology nothing. If that is how they treat customers visiting their establishment when they make a mistake that is unfortunate. I will never stay there again because of this. I know they don't care as I am sure my little bitty amount of money means nothing to them but I will discourage any person attending a conference there to say elsewhere based on how they handled this situation. Very disappointed indeed. So, If you are an educator or someone who may not make the money that Omni is likely used to, don't bother giving them any of your hard-earned dollars. Their lack of empathy and inability to efficiently solve these issues when they occur is a huge red flag. Read less