Kimberly M.
Great Customer Service
This was not our initial hotel reservation. However, after arriving at the hotel we were originally booked at, the conditions were so poor that we rushed around, looking for another hotel with available rooms. I’m so glad we found The Omni! It was not only a beautiful, historical, ornate building filled with great staff hospitality, but the location was also perfect. I was stuck in one of their elevators for a total of 4 minutes, while heading to meet the DoorDash guy. Some pretty strange events took place during those 4 minutes on my cellphone, unbeknownst to me at that time via video. The conversation I had with my husband while stuck on the elevator was apparently being recorded by accident via video, but only my side of the conversation was recorded and my husband could not be heard, although we were speaking through the speaker because the phone was recording the floor and ceiling, as well as the flashing 5/6. The staff (Manager and Security Office) both made immediate contact with me following the incident. They were both, genuinely concerned about my safety and wellbeing. I assured them that the short time I was unable to leave the elevator had not caused me any physical or mental damage. I was panicked for no good reason. Yes! I panicked as if it was longer than the actual 4 minutes that it was, but escaped the elevator without any impact on my ability to breathe or function. It just decided to open on its own after flash 5/6 over and over. I had messaged the DD driver to go for help and called my husband at the room. I later learned that the hotel staff did not open the elevator, but were in the process of getting me assistance. I rang the emergency button over and over, while hearing people talking around me, but I was alone. It wasn’t until our drive home when my husband decided to share the legendary tales behind the Omni Hotel with me. He knew I would flip out if he had told me there. I Googled it to see if he was pulling my leg and it happened to be right there in black and white. Well, I’m a true skeptic, but for those who aren’t, it’s an extra bonus to the already amazing place. The staff go above and beyond. Anything we needed from day one, the staff made sure we had it. I’ve never stayed anywhere so friendly. The waffles are the BEST at the cafeteria for breakfast and I get freshly squeezed juice. Love it! Unfortunately, our stay had to end one day short due to me waking up at 3 am very sick, but once we were 15 miles out of town I was better. If we hadn’t had checked out already I would have returned. We will most definitely return to The Omni.