Corey B.
The wrong door size was sent
The wrong door size was sent. I ordered for medium size dogs and received one for small dogs that my two corgis will bust through the screen the first time through it. I am now in review for hopefully an exchange to the larger size but, no response from the review person as far as what’s next? Hopefully I won’t have to return and lose money doing so. Send it back on my dime, pay a restocking fee out of pocket and buy a new larger door? BS! Who would think a corgi is a large dog?
Response from OmniaPawsJul 28, 2025
Hi Corey, Please check your email as we have reached out to you and would be more than happy to help with the return of your pet door. Our return policy is established because these pet doors are hand made with every order vs mass produced and boxed ready to ship. Rather, the materials are kept in stock and your pet door is hand made to order in the USA. We also offer a lot of resources on our website like size charts, contact forms and FAQs to help our customers determine what size pet door they need prior to making their purchase. We would be more than happy to work with you to get you the pet door you need! Best, Kyle Owner