OmniaPaws Reviews | Read Customer Reviews of omniapaws.com

OmniaPaws Reviews | Read Customer Reviews of omniapaws.com

OmniaPaws reviews

Showing 4 reviews with 1 star · Clear filters

Loren L.
Mar 28, 2026
Still haven't received my order
Still haven't received my order
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Corey B.
Jul 27, 2025
The wrong door size was sent
The wrong door size was sent. I ordered for medium size dogs and received one for small dogs that my two corgis will bust through the screen the first time through it. I am now in review for hopefully an exchange to the larger size but, no response from the review person as far as what’s next? Hopefully I won’t have to return and lose money doing so. Send it back on my dime, pay a restocking fee out of pocket and buy a new larger door? BS! Who would think a corgi is a large dog?
Response from OmniaPawsJul 28, 2025
Hi Corey, Please check your email as we have reached out to you and would be more than happy to help with the return of your pet door. Our return policy is established because these pet doors are hand made with every order vs mass produced and boxed ready to ship. Rather, the materials are kept in stock and your pet door is hand made to order in the USA. We also offer a lot of resources on our website like size charts, contact forms and FAQs to help our customers determine what size pet door they need prior to making their purchase. We would be more than happy to work with you to get you the pet door you need! Best, Kyle Owner
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Kimberly T.
Jul 21, 2025
AFTER SPEAKING WITH THE (OWNER) BEFORE…
AFTER SPEAKING WITH THE (OWNER) BEFORE I PLACED MY ORDER, I RECEIVED A DOOR THAT IS NOT THICK ENOUGH FOR MY WALL. I WAS SUPPPOSED TO RECEIVE ONE FOR A WALL THICKNESS BETWEEN 10" TO 16". THE ONE RECEIVED IS NOT EVEN FOR A 10" THICK WALL. VERY DISAPPOINTED.
Response from OmniaPawsJul 28, 2025
Hi Kimberly, Thank you for your message, and I sincerely apologize for the issues you've experienced with your order. We frequently work with customers installing these pet doors into walls ranging from 10" to 16" thick, so your setup is well within our supported range. Based on our email exchange and the review you shared, it sounds like there may have been a misunderstanding regarding the installation process—or possibly a missing component in your shipment. We’re more than happy to assist in resolving any installation challenges, whether that involves sending any missing materials or walking you through the correct installation steps. Please don’t hesitate to reach out so we can ensure everything is working as intended. Best regards, Kyle Owner
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Nancy N.
Jun 21, 2025
bad packaging
bad packaging. it was open on two sides. flaps hanging out.
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