OmegaXLReviews of omegaxl.com

Excellent service!!

Very quick n efficient.

Would give 0 stars if I could. I cannot attest to the product itself, but they have no faith in it themselves as they do not offer 30 day return if UNSATISFIED. Any product returned for refund must be "UNOPENED & UNUSED". Customer Service is awful. My 86 YO mom (dementia) ordered after seeing a commercial. She cannot take these. I called less than 1 hour after ordering to cancel. I explained our situation and was told we could only cancel the auto-refills as the orders automatically go to shipping and cannot be stopped. We would have to receive the product and return within 30 days of ORDERING NOT RECEIVED. Then once received they would refund within 30 DAYS LESS SHIPPING & HANDLING. I requested tracking, but was told it would take 3-5 days to process, then it would ship. WHY WOULD THEY NOT CANCEL IT IF PROCESSSING TAKES 3-5 DAYS??? QUITE THE HUSTLE THEY HAVE. COPY/PASTE of email received from them after my 2nd call... "We expect most orders to be processed within 3-5 business days; however, please allow additional time for shipping. Unfortunately, your order was already processed at the time you sent the cancellation request. Your order was processed on Aug 18, 2025, and we are not able to stop shipments once they have been billed and sent for shipping. Please return the product once you receive it, within 30 days of the cancellation date, Aug 18, 2025, to receive a refund of the purchase price (minus the S&H). Please allow up to 30 days once the product is returned to us for your refund to be processed (minus the S&H)."

My representative, David was courteous, helpful and efficient. He resolved the issue with expediency and professionalism. I am looking forward to continuing to do business with you.

When I placed my order I was told I would receive 3 bottles. I only got 2 bottles and I have tried contacting them twice without any response. Very disappointed. I felt deceived.

I received the product

Customer service representative was very helpful. Only downside was the wait time to have one available.

I was able to chat with someone vs speaking with someone over the phone, they took so long to pick up.