Tom
Inability to Cancel Subscription
I originally ordered in March 2025. It has not worked. I have tried to cancel the subscription for more than a month and I see they have charged my credit card again. Even after canceling it more than a month ago. When talking to customer service today, they did not give me the option of returning the “recently mailed” product. She just said it had been more than the original two months and could not provide a refund. Order/shipping info came on the weekend with no customer service on the weekend. Called on Monday to receive poor customer service. This is a Fraud and impossible to cancel.
Response from OmegaXLAug 27, 2025
Hey Tom. We're truly sorry to hear about your experience. We understand how frustrating it must be to deal with a product that didn’t meet expectations and a cancellation process that felt unclear and unhelpful. This is not the experience we want for our customers. We take feedback like yours seriously and are committed to improving. We’d like to look into this further and make things right. Please reach out to us directly at [email protected], so we can review your account, ensure your subscription is properly canceled, and explore options regarding the recent charge and shipment. Thank you for bringing this to our attention—we appreciate the opportunity to resolve it.