Customer
Easy to purchase, swift delivery
Their website was easy to navigate, showed appropriate gear photos, and it was easy to purchase my item--even on my smart phone.
In 1973, a group of climbers, skiers, and outdoor enthusiasts established/founded Oregon Mountain Community (OMC) in Portland, Oregon. Since 2007 Our website has been filling orders on www.omcgear.com. Our team of outdoors enthusiasts is dedicated to providing you with the best experience possible. From recommendations and demonstrations, to stories from their most recent climb they are here to help you enjoy your shopping experience.
Omcgear (omcgear.com) has 800 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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800 approved reviews, newest moderated first
Customer
Their website was easy to navigate, showed appropriate gear photos, and it was easy to purchase my item--even on my smart phone.
Travis
I messed up and accidently ordered the wrong item. OMC's policy with my situation is was great and they worked super fast to get me what I needed.
Justin J.
Would recommend to a friend. In fact I already have.
MaLo
Best prices around, really fast shipping, fast order fulfillment and good customer service!
Martin H.
All over very satisfied with everything from shipping speed, the product and response from company when writing emails to them.
shigenobu K.
It was a wonderful experience!
thomas
I would recommend this company to anyone, some items here are hard to find and don't find in Australia this cheap.
Marty F.
I was excited to be introduced to your company, website and product. It was a great price, I immediately order it after checking all websites for the best deal. Overall you had the best price. So I went with a new company taking a chance to save $4.00 over a company I have used several time. Several days later, (not sure of time span), I was contacted that the product was unavailable and I would be refunded the purchased price. That seem all fair and great except the other companies that were very close to your price sold out after I thought we finalized a sale. So to make it short, your company needs to consider not selling items they don"t have inventory on. This seem like basic customer service for a real webased store. Thanks for giving me an opportunity to vent! However, after the my initial experience Mike Walsh followed up and made sure the account and transaction was correctly cancelled . He did a great job and responded to my emails. He was a shining star in the whole experience .Martin
Response from OmcgearJun 17, 2014
Marty, Completely understandable. While I regret that we had an issue on your order, they do happen from time to time. Far more often since we share our online inventory with our retail store. I'm glad to hear that Mike was able to get everything fixed. If you are looking to give us a try, don't hesitate to give us a call, we'll either price match our competitors or beat their price.