OmbreReviews of ombrelab.com

Great customer service!

Great customer service

I was contacted that there was a problem with my order. I was offered a solution right away and I am very happy that they offered that solution and were so quick to respond, thank you.

Ombre seemed like a great choice for gut microbiome. The kit took forever to get to me, and then got lost in transit on the way to their lab. I don't suggest this company, there is no phone number and they sent me Mutiple responses on their website without resolution. Big waste of time.

Crystal from your team provided excellent customer service! Somehow the kit I sent back to you was lost in the mail so she worked with me to get a new kit sent! Excited for my results!

Jehrell S, was prompt to assist. Clear and concise..Made the experience less stressful and professional. Caring person. Thanks for helping out!

I collected stool samples to submit for multiple companies, including one sample submitted twice to thyrve (which is now Ombre). I am giving Ombre a relatively high score for the following reasons: 1) Automated system for returning raw results (FASTQ files as well as tables of classified reads) 2) As far as I can tell, I think the thryve and Ombre results are comparable. The scores for thryve from the same sample were relatively more consistent than another company. What I can clearly say for current Ombre reports is that they were more consistent between new samples (collected at different times) than the other company. 3) I like the user interface. 4) There is a liquid for sample collection to reduce post-collection bacterial growth. I didn’t give Ombre a perfect score because I am less certain about recommendations to take actions. Given that I have not tried any supplement recommendations, I am not sure if that alone is a reason to give 4 stars instead of 5 stars. However, there are some dietary recommendations that I could tell that I would not want to actively follow because of that recommendation. So, I think there probably is some room for improvement. If Ombre provided a stool collector, then that would help for collecting multiple samples to submit (either to the same company or other companies). If only 1 sample for 1 company is collected, then the tissue paper is probably OK. However, perhaps that can also count as room for improvement for 5 stars. Unfortunately, I don’t believe that I can provide links or provide my name (making it difficult to a suggestion of a Google search to find the specific details). However, I would certainly be happy to provide the public links to Trustpilot, if asked to verify my experiences.

Rep. Crystal B. answered my product questions quickly, politely and completely! Good experience!