Tony V.
The delivery process is flawed
The delivery process is flawed. Fedx gave us a window between 12 and 2 but did not show up until almost 5. By then we were not home and signature is required. The next day delivery window was between 8am and 8pm.By the time our wine was delivered around 6 pm the wine bottles registered a temperature of 97 degrees. Probably not a good thing. I live in south west Florida and keeping wine bottles in a box truck all day in the sun is a problem. Also upon opening the box I found that the wine that was initially ordered was changed due to supply issues. Not sure if I will order again because of delivery issues.
Response from Omaha Steaks WineSep 5, 2025
Hi Tony, thank you for letting us know. We're sorry to hear that you had issues with your delivery. We are following up with Fedex to determine why delivery was delayed. We're sorry to hear that your delivery was warm - the wines should not be affected, but if you find that anything does have a quality issue, that's where our 100% guarantee comes in - just reach out and let us know. Regarding the stock issue, we're sorry the substitution was unexpected, but can confirm that any subs are always of a similar style and equal or greater price per bottle - and the 100% guarantee applies here as well! Thanks, Customer Service