Omaha Steaks Wine Reviews | Read Customer Reviews of omahasteakswine.com

Omaha Steaks Wine Reviews | Read Customer Reviews of omahasteakswine.com

Omaha Steaks Wine reviews

Showing 20 reviews with 1 star · Clear filters

Brian B.
Oct 2, 2026
Customer Number B101364419
Customer Number B101364419. Received an email from Omaha Steaks Wine Customer Service on September 30th at 2:19am EST about my wine recently shipping and to reach out to them if I have any questions. Asked for a tracking number two days later and they said that they do not have an order tied to my customer number or email in their system. How did they send me an original email confirming it had shipped then?!
Response from Omaha Steaks WineOct 19, 2026
Thank you for taking the time to share your feedback with us. We hear your frustration regarding the conflicting information about your shipment notification and the subsequent inability to locate your purchase details. Receiving an update that your items are on the way, only to be told later that no record exists, is certainly confusing and disappointing. We are actively investigating this system discrepancy with our order management and communication teams to determine why the initial notification was sent and to ensure your records are properly located. Our team is committed to reviewing our processes to prevent this type of miscommunication from occurring again.
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Penny L.
Jul 2, 2026
Make sure your getting what you actually ordered!
I’m done with this company. I received a bad bottle of wine on my first order and let it go. I haven’t drank my second order yet so who knows if it’s good or bad and my third order I didn’t receive the wine I had ordered, they substituted it without letting me know and refuse to make it right. So yes I’m done and will close my account.
Response from Omaha Steaks WineJul 6, 2026
Hi Penny, thank you for reaching out. We apologize for the disappointment with your recent delivery. As one of the items is out of stock, a substitution of equivalent style and quality was provided, as per our policy, which is available in the Terms & Conditions on our website. We are also sorry that we are unable to send out an item which is out of stock as per your request. Instead, we have provided you a refund in the amount of $13.24 for the unwanted bottle. No return is necessary. Please don't hesitate to contact us if you have any additional questions or issues we can help resolve. Thank you, Customer Service
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Nancy M.
Jun 3, 2026
No delivery control
I’m a 74 year old who likes an occasional glass of wine, and because Omaha Steaks has a good reputation I signed up in December of 25. I have a home in a suburb of KC, and also a home at Lake of the Ozarks. I have found it difficult to schedule my deliveries because the window is typically a 4-5 day range, and it’s often not possible for me to be home on exactly the delivery date. In those cases my wonderful neighbor will arrange to sign for and put the wine inside my unit. Today the delivery was made to an incorrect building, which left me in a bind because I’m at the Lake. Customer service was unable to have their error corrected. I won’t work with a company who doesn’t fix their mistakes.
Response from Omaha Steaks WineJun 10, 2026
Hi Nancy, thanks for reaching out. We 're sorry to hear about the incorrect delivery and the challenges you've faced with scheduling, especially given your dual residences. We are reviewing our delivery processes to prevent similar issues in the future and ensure greater accuracy. We understand that the requirement for a signature on delivery may make scheduling more difficult, however, this is a requirement under US Federal law and not something we're able to remove or circumvent. Thank you, Customer Service
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Greg
Dec 15, 2025
After several calls to end this club…
After several calls to end this club membership, I continue to receive bills and letters with threats of collections. I WAS TOLD MONTHS AGO AND AGAIN TODAY, that the issue was cleared with billing and I have NO OUTSTANDING BALANCE. That's sounds nice, but the billing continues. Further, it should be known that I have paid all bills in full for all wines delivered. The phone rep acknowledged that the billing issue had been already resolved. However, she refused to send me any type of written confirmation. Further, her supervisor Natasha refused to speak with me. Despite my efforts to end this foolishness calmly, I'm forced to respond in the only way that POOR CUSTOMER SERVICE can be handled....and that's with a negative review. YOU lost me as a customer. I am currently a member of (2) other wine clubs (Naked Wines and laithwaites) without any issues.
Response from Omaha Steaks WineDec 23, 2025
We regret to hear about the billing issues and difficulty canceling your membership. We apologize for the poor experience and the lack of written confirmation. We're taking your feedback seriously and will investigate the matter to prevent future occurrences. Thank you for bringing this to our attention.
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Donna G.
Dec 6, 2025
Not delivered as scheduled
Not delivered as scheduled. No communication regarding non delivery. Reply from Omaha is FALSE. No delivery attempt was made on Nov 30. FedEx falsified records. Customer canceled plans & remained home all day to receive delivery. Security camera verifies no attempt was made. FedEx employee said driver was told to return without attempt to avoid paying more overtime. Customer spoke to Omaha 1st thing next AM. Omaha customer service canceled order.
Response from Omaha Steaks WineDec 11, 2025
Hi Donna, thanks for reaching out. We apologize that your delivery was not made as quickly as you would have liked. Tracking information confirms that the first delivery attempt was made on November 30th, which was in line with the estimated delivery dates shown at the time of your original order. We can confirm that tracking information was sent via email to the address provided at the time of your order, and that a refund was issued on December 1st as per your request. We hope this helps! Thanks, Customer Service
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Larry F.
Nov 26, 2025
Got order messed up I wanted calico but…
Got order messed up I wanted calico but sent me a case of red and I am having trouble sending it back. They said they were sending me a FedEx return shipping form but never got it. I feel that they blew me off.
Response from Omaha Steaks WineNov 26, 2025
Hi Larry, thanks for reaching out. We are sorry to hear that your order was incorrect and that you're having trouble with the return. We can confirm this return label was sent, and recommend you check your spam, junk, or promotion folders as some email providers may inadvertently filter it to those locations. The email will come from FedEx rather than from us. We have also re-issued the missing label. We hope this helps!
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Tony V.
Sep 4, 2025
The delivery process is flawed
The delivery process is flawed. Fedx gave us a window between 12 and 2 but did not show up until almost 5. By then we were not home and signature is required. The next day delivery window was between 8am and 8pm.By the time our wine was delivered around 6 pm the wine bottles registered a temperature of 97 degrees. Probably not a good thing. I live in south west Florida and keeping wine bottles in a box truck all day in the sun is a problem. Also upon opening the box I found that the wine that was initially ordered was changed due to supply issues. Not sure if I will order again because of delivery issues.
Response from Omaha Steaks WineSep 5, 2025
Hi Tony, thank you for letting us know. We're sorry to hear that you had issues with your delivery. We are following up with Fedex to determine why delivery was delayed. We're sorry to hear that your delivery was warm - the wines should not be affected, but if you find that anything does have a quality issue, that's where our 100% guarantee comes in - just reach out and let us know. Regarding the stock issue, we're sorry the substitution was unexpected, but can confirm that any subs are always of a similar style and equal or greater price per bottle - and the 100% guarantee applies here as well! Thanks, Customer Service
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customer
Jun 9, 2025
Bait and Switch
I tried to apply the code for a percentage off the case unfortunately, I was told the code expired. I emailed again and phoned was promised 30$ off my selections (case) and continued with the order with 30$ off! I was charged for my order. Bait and Switch! *Not only did I not get 30$ off of my order, I got the wrong case sent to me! (Much lesser value bottles) Phoned them Friday!...Was told I had to wait for business hours, for assistance on Monday! -but they were sorry?? ***Buy someone else's Wine online- I am not happy with Omaha Wine today! Conclusion: Was suggested by the review that I would need to lift a case of wine and return it-?? Still gives me $30 off a case and I guess they're going to send a new case.. End Result: Omaha Wine sent the correct case. Honored the $30 off. And gave me an electronic shipping barcode to give to FedEx -who picked up the "botched" case to return it. Time consuming-none the less!
Response from Omaha Steaks WineJun 9, 2025
Hello customer, thank you for letting us know! We're sorry to hear that you received an order that does not meet your needs. We only ever want to send you wines you love and have ordered! We can confirm that this appears to be a packing error. We have issued a replacement as well as the $30 refund. You should receive an emailed return label, which you can use to send the incorrect wines back to us. We apologize for any confusion or inconvenience, and we hope this helps! Thanks, Customer Service
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