Karl Heinz Z.
The item was in bad condition, like used before
We revive the order, the item was not new, it was used, full off scratches. We get money back from eBay. My daughter ordered the same item 3 weeks later, she also get a item with scratches and looking like it was used before. The coustomers service didn’t give any answer, nothing. Never again on this company
Response from OMAC USAApr 20, 2026
Hello Karl Heinz, Thank you for your feedback, and we’re very sorry to hear about your experience. This is certainly not the standard we aim to provide. We understand how frustrating it must have been to receive an item in poor condition, especially more than once, and to not receive a response from customer service. Although your order was placed through our Germany platform, we have shared your feedback with our Germany team to ensure this issue is properly reviewed and addressed. We take concerns like this seriously and will work to prevent this from happening again. We truly appreciate you bringing this to our attention. Kind regards, OMAC USA Team