OMAC USAReviews of omacshop.com

Response from OMAC USASep 18, 2026

Hello Dear Customer, We sincerely apologize for the frustration and inconvenience you experienced with your order and with reaching our Customer Service team. We would truly appreciate the opportunity to look into your order and provide you with an update. If you could please reach out to us directly at **[[email protected]] with your order information, we will review the status of your order and assist you as quickly as possible. We also experienced a technical issue with our phone system today that affected incoming calls. However, our team did make efforts to return calls from customers who were unable to get through. We understand that this does not make the situation any less frustrating, and we sincerely apologize. Customer satisfaction is our top priority, and we would appreciate the opportunity to resolve this for you. Best Regards, OMAC USA Team

Response from OMAC USASep 18, 2026

Hello Dear Customer, We sincerely apologize for the frustration and inconvenience you experienced with your order. We would like to clarify that we communicated with you by email that the end caps you requested were not available at our location and that we needed to place a special order with the manufacturer. At that time, we provided the estimated timeframe, and you chose to wait for the parts to become available. Once we received the end caps from the manufacturer, we notified you that the parts had been shipped to you. After receiving the shipment, you contacted us regarding additional parts that you believed were still missing. We did respond to your messages and also spoke with you by phone regarding the situation. We also want to clarify that the partial order was not cancelled without communication or refunded as a way of closing the case. We explained that we would do our best to obtain and ship the additional parts you were requesting, and we continued communicating with you regarding the matter. We sincerely regret that your experience did not meet your expectations. Our intention throughout this process was to assist you and find a solution, and we appreciate your patience while we worked to obtain the requested parts. Best Regards, OMAC USA Team

Response from OMAC USASep 10, 2026

Hello, We sincerely apologize for the frustration and understand your concern regarding the refund. We would like to clarify that we received your returned running boards on September 3, 2026, and the return was inspected. We were prepared to proceed with your refund; however, there is currently an active chargeback open with your bank for this same transaction. Because the bank is currently reviewing the chargeback, we are unable to issue a separate refund while the dispute remains open. This does not mean that we are refusing your refund. The transaction is currently under the bank's review, and we must allow that process to be completed. We have communicated this to you and provided the available options: you may close the chargeback so we can proceed with the refund directly, or you may allow the bank to complete its investigation and make the final determination. We apologize for the delay and any misunderstanding regarding the situation. Customer satisfaction is our top priority, and we remain committed to resolving this matter appropriately. Best Regards, OMAC USA Team

Response from OMAC USAAug 27, 2026

Hello, We sincerely apologize for the frustration and inconvenience you experienced with your order. We reviewed the latest tracking information, and **USPS currently shows that your package is in transit and scheduled to be delivered this Saturday**. We understand how concerning it was to see little or no movement in the tracking information, and we apologize for the confusion this caused. We also apologize on behalf of USPS for the delay in updating the tracking information. Once a package is handed over to the carrier, the carrier is responsible for scanning and updating the shipment status, and unfortunately, we do not have control over the timing of those updates. We understand your concerns, and we want to assure you that your order was shipped and is currently showing an active delivery status with USPS. We will continue to monitor the shipment to ensure it reaches you successfully. We are sorry again for the inconvenience and appreciate your patience. Best regards, OMAC USA Team

Response from OMAC USAAug 25, 2026

Thank you for your kind feedback! We’re glad to hear that your order arrived quickly, was well packaged, and that you found the instructions clear and helpful. We truly appreciate your support and hope you enjoy your OMAC product!

Response from OMAC USAAug 25, 2026

Hello, We’re sorry to hear that your initial experience did not meet your expectations. We take customer concerns seriously and are glad that we were able to address the issue by sending the missing parts needed to complete your order. The replacement parts were delivered on August 11, 2026. We sincerely hope that the resolution has improved your experience and that everything is now in order. We appreciate your feedback and the opportunity to make things right. If you have any further concerns, please don’t hesitate to contact our customer service team directly so we can assist you.

Response from OMAC USAAug 11, 2026

¡Muchas gracias por tu excelente reseña! 😊 Nos alegra muchísimo saber que quedaste satisfecho con la calidad de nuestro servicio y con la atención de nuestro equipo. Agradecemos enormemente tu confianza y recomendación del 100%. ¡Esperamos seguir brindándote siempre la mejor experiencia! 🙌

Response from OMAC USAAug 3, 2026

Thank you for your feedback. We're sorry to hear about your delivery experience and understand how frustrating this must have been. While the delivery process is handled by the shipping carrier, we take our customers' concerns seriously and want to help. We'd appreciate the opportunity to look into what happened and work toward a resolution. Please contact us directly with your order number so we can review your shipment and assist you as quickly as possible. We value your business and hope to have the opportunity to improve your experience.