OMAC USAReviews of omacshop.com

Response from OMAC USAFeb 19, 2026

Hello, ¡Gracias por tu comentario! Nos alegra saber que tu pedido llegó justo a tiempo. Best Regards, OMAC USA TEAM

Response from OMAC USAOct 8, 2025

Hello Dear Customer, Thank you for your feedback! We're glad to hear you're satisfied with the quality of the roof rack. You’re right — it does require full assembly, and securing all parts during installation is definitely important. Regarding replacement parts: if you're within our return/replacement policy window, we encourage you to reach out to us directly. In most cases, we're happy to offer a one-time courtesy spare part free of charge. However, if the request falls outside of our policy, a replacement fee may apply to cover part access and shipping costs. We appreciate your understanding and are always here to help if you need assistance! Best Regards, OMAC USA Team

Response from OMAC USAOct 8, 2025

Hi Sheldon, Thank you for your feedback. We’re sorry to hear about the frustration you experienced. As discussed via email, the part you received is correct for your 2023 Hyundai Tucson Limited, although the label may appear different due to overseas manufacturing standards. We understand the confusion this can cause and, per our return policy, we typically require photos of any fitment issues to issue a free return label. While we didn’t receive the requested images, we still authorized your return. Your feedback is appreciated and will help us continue improving our service and communication. If there’s anything else we can assist you with, feel free to reach out directly. Best Regards, OMAC USA Team

Response from OMAC USAOct 8, 2025

Hello Dear Customer, Thank you for the great feedback! We're glad to hear you had a smooth experience and that delivery was quick and efficient. We appreciate your support! Best Regards, OMAC USA Team

Response from OMAC USAOct 8, 2025

Hello Dear Customer, Thanks so much! We're glad to hear it looks great on your ride — enjoy it! Best Regards, OMAC USA Team

Response from OMAC USAOct 8, 2025

Hello Dear Customer, Thank you for your review! We're happy to hear the mats were a perfect fit for your 2022 Ford Explorer and that shipping was fast. We appreciate your note about the assembly — your feedback helps us improve. Thanks again for the recommendation! Best Regards, OMAC USA Team

Response from OMAC USAOct 8, 2025

Hello Dear Customer, Thank you for your feedback! We're glad to hear the mats arrived on time and fit your 2025 Hyundai Kona EV well. It’s great to know you’re happy with the quality and material. We also appreciate your suggestion about compatibility with the original carpet hooks — that’s valuable input we’ll definitely consider for future design improvements. If there’s anything else we can help with, feel free to reach out! Best Regards, OMAC USA Team

Response from OMAC USAOct 8, 2025

Hello Dear Customer, Thank you for your kind words! We're glad to hear you're happy with the product so far and that the shipping met your expectations. If you have any questions or need assistance down the line, feel free to reach out — we’re here to help! Best Regards, OMAC USA Team