T C.
Customer service is absolutely terrible.
Customer service is absolutely terrible. The product was not as advertised and the customer service person was rude and did not return phone calls as she promised. She blamed a third party drop shipper for the incorrect product description and refused to take any responsibility for the false advertising. It took multiple phone calls and emails for the issue to be resolved. A refund was eventually sent to my credit card company but I as never given a return shipping label. Final email suggested that I could do whatever I wanted with the item. Unbelievably poor attitude from customer service on behalf of OMAC . BE VERY CAREFUL WHEN DOING BUSINESS WITH THESE PEOPLE.
Response from OMAC USAFeb 23, 2026
We’re very sorry to hear about your experience and any frustration caused. While the product description issue involved a third-party supplier, we take full responsibility for ensuring our customers are supported. We encourage customers to reach out directly so we can resolve concerns promptly, and we appreciate your feedback as it helps us improve our service and communication.